Jeremy Hoffman
Johnstown,PA
Summary
Knowledgeable Installer offering 5 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems. Helpful professional commended as valuable team player with expertise in delivery and Instillation. Ready to bring 10+ years of relevant work experience to new position in any industry in the Johnstown area or surrounding area
Overview
13
13
years of professional experience
Work History
Appliance/Home Theatre Delivery and Installer
BestBuy/GeekSquad
05.2019 - 04.2024
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
Customer Service Specialist
BestBuy
06.2018 - 04.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Heavy Equipment Mechanic
US Army/PA National Guard
04.2011 - 04.2019
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
- Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
- Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
- Mentored junior mechanics on best practices for heavy equipment repair, fostering a supportive learning environment for continuous growth.
- Streamlined workflow processes through effective communication with team members regarding equipment status updates and project timelines.
- Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
Soldier
US Army/PA National Guard
04.2011 - 04.2019
- Deployed to Afghanistan in 2014, in support of Operation Enduring Freedom.
- Recipient of the Army Commendation Medal for my efforts during my time overseas.
- Mobilized with my unit to take part in the Presidential inauguration security detail in 2018.
- Achieved rank of SGT (E-5) before discharge.
- Served as a Squad Leader in my Platoon overseeing 6-8 soldiers during my time in this role.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Coached and mentored new recruits for motivated, high-performing teams.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
Education
High School Diploma -
Ferndale Area Jr/Sr High School
Johnstown, PA06.2012
Skills
- Leadership Skills
- Attention to Detail
- Positive Attitude
- Power Tool Operation
- Following safety practices
- Customer Service
- Equipment Installation
- Equipment Operation
- Troubleshooting and testing
- Worksite preparation
- Worksite Safety and Maintenance
- Troubleshooting
Timeline
Appliance/Home Theatre Delivery and Installer
BestBuy/GeekSquad
05.2019 - 04.2024
Customer Service Specialist
BestBuy
06.2018 - 04.2019
Heavy Equipment Mechanic
US Army/PA National Guard
04.2011 - 04.2019
Soldier
US Army/PA National Guard
04.2011 - 04.2019
High School Diploma -
Ferndale Area Jr/Sr High School
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