Jeremy Hopkins
Amarillo
Summary
Adept at enhancing operational efficiency and boosting sales, I excelled at United Supermarkets by implementing cost-saving initiatives and streamlining bakery operations. My leadership fostered a high-performing team, adept in sanitation procedures and customer service, leading to significant profitability increases and exceeding sales targets.
Personable and driven individual with strong background in customer service and team leadership. Possesses deep knowledge of product quality standards and inventory management, coupled with skills in staff training and schedule coordination. Dedicated to optimizing departmental performance and ensuring customer satisfaction.
Professional bakery manager with strong background in overseeing bakery operations and ensuring high standards. Proven ability to lead teams effectively, adapt to changing needs, and drive productivity. Skilled in inventory management, quality control, and customer satisfaction. Known for collaborative approach and focus on achieving results.
Overview
16
16
years of professional experience
Work History
Bakery Department Manager
United Supermarkets
03.2024 - Current
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
Bakery Ops Manager
United Supermarkets
01.2023 - 03.2024
- Enhanced operational efficiency by implementing process improvements and streamlining workflows.
- Coordinated cross-functional teams for successful project delivery and improved collaboration.
- Optimized supply chain processes, ensuring timely delivery and inventory management.
- Managed daily operations, ensuring alignment with organizational goals and objectives.
- Enhanced operational agility by fostering a culture of adaptability and innovation.
- Led change management efforts to adapt to evolving business needs and market conditions.
Cake Decorator
United Supermarkets
09.2021 - 01.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Store Manager
Express Factory Outlet
01.2019 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Express Factory Outlet
10.2013 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Co-Manager
Express Clothing
04.2009 - 10.2013
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Conducted regular audits on operational processes to identify inefficiencies or discrepancies requiring corrective action plans implementation.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
Customer Sales Lead
Express Clothing
10.2008 - 04.2009
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Managed a diverse portfolio of clients, ensuring timely follow-ups and personalized support.
- Increased sales revenue by consistently meeting and exceeding individual and team targets.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Consistently ranked as a top performer within the sales department due to high conversion rates and excellent client reviews.
Education
Associate of Arts - Art History, Photography
University of North Texas
Denton, TX12-2004
High School Diploma -
Amarillo High School
Amarillo TX08-2001
Skills
- Sanitation procedures
- Health and safety regulations
- Food presentation
- Brand awareness
- Store layout
- Merchandising
- Waste reduction
- Cost control
- Bakery operations
- Visual displays
Timeline
Bakery Department Manager
United Supermarkets
03.2024 - Current
Bakery Ops Manager
United Supermarkets
01.2023 - 03.2024
Cake Decorator
United Supermarkets
09.2021 - 01.2023
Store Manager
Express Factory Outlet
01.2019 - 09.2021
Store Manager
Express Factory Outlet
10.2013 - 01.2019
Store Co-Manager
Express Clothing
04.2009 - 10.2013
Customer Sales Lead
Express Clothing
10.2008 - 04.2009
Associate of Arts - Art History, Photography
University of North Texas
High School Diploma -
Amarillo High School
Similar Profiles
Brynden SeayBrynden Seay
Assistant Manager at United SupermarketsAssistant Manager at United Supermarkets
Mychael BybeeMychael Bybee
Overnight Stocker at United SupermarketsOvernight Stocker at United Supermarkets
Allen RiceAllen Rice
Deli Clerk at United SupermarketsDeli Clerk at United Supermarkets