Jeremy Hughes-Capps
Atlanta,GA
Summary
Technical support specialist with a track record of delivering effective solutions and exceptional customer service. Skilled in IT support and problem-solving, adept at enhancing customer satisfaction and streamlining operations. Demonstrates strong organizational skills and a capacity to thrive in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support
Dash Hair & Company, LLC
Loganville, GA
01.2024 - Current
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Utilized strong problem-solving skills to identify and resolve technical problems.
- Delivered outstanding customer service, fostering positive relationships.
- Maintained accurate documentation of support interactions and resolutions.
- Monitored advancements in technology and products to boost technical knowledge.
Intern
WideData Corporation
Atlanta, GA
01.2022 - 12.2023
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Expertly set up, configured, and maintained audiovisual systems for optimal performance.
- Collaborated in selecting ideal wiring locations for Ethernet setup in new constructions, optimizing network structure.
- Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
Shift Manager
RaceTrac
Woodstock, GA
01.2021 - 01.2022
- Managed daily store operations, including cash handling, and inventory management.
- Trained and supervised a team of employees, ensuring adherence to company policies.
- Resolved customer complaints, and ensured customer satisfaction.
Barista
Starbucks
Lawrenceville, GA
01.2018 - 12.2020
- Provided exceptional customer service, ensuring a positive experience for every guest.
- Prepared and served a variety of coffee beverages and food items.
- Maintained the cleanliness and organization of the store.
Education
College - Computer Science
Kennesaw State University
Kennesaw01.2020
Skills
- Microsoft Office
- IT support
- Strong problem-solving and conflict resolution abilities
- Ability to work efficiently in a fast-paced environment
- Customer service
- Computer Networking
- Technical support
- Organizational skills
Certification
- TestOut PC Pro
- TestOut Microsoft Word Pro
- TestOut Security Pro
Timeline
Tier 1 Technical Support
Dash Hair & Company, LLC
01.2024 - Current
Intern
WideData Corporation
01.2022 - 12.2023
Shift Manager
RaceTrac
01.2021 - 01.2022
Barista
Starbucks
01.2018 - 12.2020
College - Computer Science
Kennesaw State University
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