Jeremy Humphrey
Fort Worth
Summary
Dynamic professional with a strong background in customer service management and team collaboration. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and attention to detail.
Overview
15
15
years of professional experience
Work History
Warhouse Associate
Barsco
Dallas, TX
08.2025 - 03.2026
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Maintained accurate stock levels through regular inventory checks and adjustments.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new associates on safety protocols and operational procedures.
Call Center Supervisor
Specs
Dallas, TX
11.2022 - 07.2025
- Led a team to enhance customer service quality and resolve complex issues.
- Developed training programs to improve agent performance and efficiency.
- Monitored call center operations to ensure adherence to company policies and procedures.
- Implemented strategic initiatives to optimize workflow and reduce average handling time.
Store Manager
At Home Decor Superstore
Dallas, TX
09.2019 - 06.2021
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Led team of sales associates, providing training and mentoring to enhance performance.
- Implemented inventory management systems, streamlining stock replenishment processes.
- Developed promotional strategies to increase foot traffic and boost sales revenue.
Department Supervisor
Burlington
Dollar Tree
05.2017 - 08.2019
- Oversaw daily operations to ensure efficient workflow and adherence to store policies.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented inventory management practices to reduce stock discrepancies and improve accuracy.
- Coordinated team schedules to optimize coverage during peak hours and enhance customer experience.
Merchandise Manager
Dollar Tree
North Richland Hills, TX
10.2015 - 11.2016
- Led merchandise planning initiatives to optimize product assortment and enhance inventory turnover.
- Mentored junior staff on best practices in product presentation and inventory management techniques.
- Developed visual merchandising strategies to increase customer engagement and drive sales performance.
- Monitored market trends, adjusting merchandise strategies to align with consumer preferences and maximize revenue potential.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
Customer Service Team Leader
Target
Grand Prairie, TX
06.2013 - 07.2015
- Led team of customer service associates to enhance customer satisfaction and drive sales performance.
- Developed training programs for new hires, improving onboarding process and employee retention.
- Streamlined communication between departments to ensure efficient issue resolution.
- Resolved escalated customer complaints with effective conflict resolution techniques, maintaining brand loyalty.
- Monitored team performance metrics, providing coaching and support to achieve operational goals.
General Merchandiser
Kroger
Grand Prairie, TX
01.2011 - 05.2013
- Managed inventory levels to optimize product availability and minimize stockouts.
- Executed merchandising strategies to enhance product visibility and drive sales performance.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Analyzed sales trends to inform product placement and promotional strategies.
Education
High School Diploma -
Cedar Hill Highschool
Cedar Hill, TXSkills
- Attention to detail
- Problem-solving
- Team collaboration
- Store opening and closing
- Customer service management
- Order fulfillment
- Customer service
- Store operations
- Multitasking and organization
- Customer relations
- Team leadership
- Friendly and positive
Timeline
Warhouse Associate
Barsco
08.2025 - 03.2026
Call Center Supervisor
Specs
11.2022 - 07.2025
Store Manager
At Home Decor Superstore
09.2019 - 06.2021
Department Supervisor
Burlington
05.2017 - 08.2019
Merchandise Manager
Dollar Tree
10.2015 - 11.2016
Customer Service Team Leader
Target
06.2013 - 07.2015
General Merchandiser
Kroger
01.2011 - 05.2013
High School Diploma -
Cedar Hill Highschool