Summary
Overview
Work History
Education
Skills
Affiliations
Activities
Activities & Accolades
Timeline
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Jeremy Iellimo

Pittsburgh,PA

Summary

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Overview

7
7
years of professional experience

Work History

Assistant Branch Manager

Enterprise Rent-A-Car
01.2023 - 05.2023
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Developed sales strategy to meet established sales objectives.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of [Number]-member team.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.

Management Trainee

Enterprise Rent A-Car
06.2022 - 03.2023
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Front Desk Liaison

Mount Aloysius College, Wellness Center
06.2021 - 05.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted customers and offered them assistance.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.

Operations Intern

Atlantic Coast Baseball
06.2018 - 08.2018
  • Completed reports and paperwork on critical information impacting operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.

Salesclerk & Floor Associate

Dunham's Sporting Goods
05.2019 - 08.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Worked with loss prevention in monitoring shopper behavior.

Laborer

Green Prints Landscaping & Design, Cleanup
06.2018 - 11.2018
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Landscaped yards by planting flowers, grass, trees, and bushes.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Installed stonework according to landscape design plan and client specifications.
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.

Shift Leader

Auntie Annie’s
06.2016 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Master of Business Administration - Project Management

Mount Aloysius College
Cresson, PA
2022

Bachelor of Science - Business Administration, Sports Management

Mount Aloysius College
Cresson, PA
2021

Skills

  • Guest Relations
  • Audit Monitoring
  • Staff Training
  • Member Relationship Management
  • Risk Management
  • Strong Interpersonal Skills
  • Build Customer Relationships
  • Excellent Team Leadership
  • Account Collections
  • CRM Tracking
  • Human Resources Knowledge
  • Account Management

Affiliations

● Coats for Kids

● Male Student Athlete of the Year - 2021

● Mount Aloysius College Baseball

● Salvation Army Toy Drive

● St. George Food Bank

● AMCC Second Team All-Conference – 2019, 2021

● Relay For Life - American Cancer Society

● Game day staff – Mount Aloysius College

Activities

  

● Coats for Kids-J ohnstown, PA

● Mount Aloysius College Baseball

● Salvation Army Toy Drive

● St. George Food Bank

● Relay For Life - American Cancer Society

● Game day staff – Mount Aloysius College

Activities & Accolades

  Activites

● Coats for Kids

● Male Student Athlete of the Year - 2021

● Mount Aloysius College Baseball

● Salvation Army Toy Drive

● St. George Food Bank

● Game day Operations – Mount Aloysius College

  • Athletic Accolades
  • 4 Year Letter Winner – Valley High school
  • Pittsburgh Post-Gazette All Section – 2016
  • 4 Year Letter Winner – Mount Aloysius College
  • 3x AMCC All – Conference Team
  • 2021 AMCC All – Tournament Team
  • 2021 Mount Aloysius College Athlete of the Year
  • 2022 AMCC Conference Champions
  • 2022 Regional All- Tournament Team
  • Prospect League Participant- May 2021 - August 2021


Timeline

Assistant Branch Manager

Enterprise Rent-A-Car
01.2023 - 05.2023

Management Trainee

Enterprise Rent A-Car
06.2022 - 03.2023

Front Desk Liaison

Mount Aloysius College, Wellness Center
06.2021 - 05.2022

Salesclerk & Floor Associate

Dunham's Sporting Goods
05.2019 - 08.2019

Operations Intern

Atlantic Coast Baseball
06.2018 - 08.2018

Laborer

Green Prints Landscaping & Design, Cleanup
06.2018 - 11.2018

Shift Leader

Auntie Annie’s
06.2016 - 06.2017

Master of Business Administration - Project Management

Mount Aloysius College

Bachelor of Science - Business Administration, Sports Management

Mount Aloysius College
Jeremy Iellimo