Jeremy Iellimo
Pittsburgh,PA
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
01.2023 - 05.2023
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Developed sales strategy to meet established sales objectives.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of [Number]-member team.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Management Trainee
Enterprise Rent A-Car
06.2022 - 03.2023
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty and knowledge to promote culture of company.
Front Desk Liaison
Mount Aloysius College, Wellness Center
06.2021 - 05.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted customers and offered them assistance.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Managed locker room inventory and supplies, replenishing as needed.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
Operations Intern
Atlantic Coast Baseball
06.2018 - 08.2018
- Completed reports and paperwork on critical information impacting operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
Salesclerk & Floor Associate
Dunham's Sporting Goods
05.2019 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Worked with loss prevention in monitoring shopper behavior.
Laborer
Green Prints Landscaping & Design, Cleanup
06.2018 - 11.2018
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Maintained grounds by trimming, weeding, and general clean-up.
- Operated landscaping equipment with focus on safety and machine longevity.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Installed stonework according to landscape design plan and client specifications.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
Shift Leader
Auntie Annie’s
06.2016 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Master of Business Administration - Project Management
Mount Aloysius College
Cresson, PA2022
Bachelor of Science - Business Administration, Sports Management
Mount Aloysius College
Cresson, PA2021
Skills
- Guest Relations
- Audit Monitoring
- Staff Training
- Member Relationship Management
- Risk Management
- Strong Interpersonal Skills
- Build Customer Relationships
- Excellent Team Leadership
- Account Collections
- CRM Tracking
- Human Resources Knowledge
- Account Management
Affiliations
● Coats for Kids
● Male Student Athlete of the Year - 2021
● Mount Aloysius College Baseball
● Salvation Army Toy Drive
● St. George Food Bank
● AMCC Second Team All-Conference – 2019, 2021
● Relay For Life - American Cancer Society
● Game day staff – Mount Aloysius College
Activities
● Coats for Kids-J ohnstown, PA
● Mount Aloysius College Baseball
● Salvation Army Toy Drive
● St. George Food Bank
● Relay For Life - American Cancer Society
● Game day staff – Mount Aloysius College
Activities & Accolades
Activites
● Coats for Kids
● Male Student Athlete of the Year - 2021
● Mount Aloysius College Baseball
● Salvation Army Toy Drive
● St. George Food Bank
● Game day Operations – Mount Aloysius College
- Athletic Accolades
- 4 Year Letter Winner – Valley High school
- Pittsburgh Post-Gazette All Section – 2016
- 4 Year Letter Winner – Mount Aloysius College
- 3x AMCC All – Conference Team
- 2021 AMCC All – Tournament Team
- 2021 Mount Aloysius College Athlete of the Year
- 2022 AMCC Conference Champions
- 2022 Regional All- Tournament Team
- Prospect League Participant- May 2021 - August 2021
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
01.2023 - 05.2023
Management Trainee
Enterprise Rent A-Car
06.2022 - 03.2023
Front Desk Liaison
Mount Aloysius College, Wellness Center
06.2021 - 05.2022
Salesclerk & Floor Associate
Dunham's Sporting Goods
05.2019 - 08.2019
Operations Intern
Atlantic Coast Baseball
06.2018 - 08.2018
Laborer
Green Prints Landscaping & Design, Cleanup
06.2018 - 11.2018
Shift Leader
Auntie Annie’s
06.2016 - 06.2017
Master of Business Administration - Project Management
Mount Aloysius College
Bachelor of Science - Business Administration, Sports Management
Mount Aloysius College