Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JEREMY INGLE

Columbia

Summary

Dynamic Dispatcher with proven expertise at Northeast Towing and Transport, adept at optimizing operations and enhancing customer satisfaction. Skilled in data analysis and conflict resolution, I implemented process improvements that reduced dispatch errors significantly. Committed to fostering teamwork and delivering exceptional service in high-pressure environments.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

19
19
years of professional experience

Work History

Dispatcher/Towing Manager

Northeast Towing and Transport
07.2014 - Current
  • Coordinated dispatch operations to ensure timely response and efficient routing of towing services.
  • Managed incoming service requests, prioritizing based on urgency and location to optimize response times.
  • Utilized GPS tracking systems to monitor vehicle locations and communicate effectively with drivers in the field.
  • Hiring New drivers
  • Handling damage claims and discipline of drivers
  • Implemented process improvements that enhanced communication flow between dispatch and towing personnel.
  • Developed contingency plans for service interruptions, ensuring minimal impact on customer satisfaction levels.
  • Analyzed data trends to identify areas for operational efficiency, leading to improved resource allocation strategies.
  • Facilitated regular team meetings to review performance metrics and address challenges within the dispatch system.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely arrivals of service providers.
  • Directed dispatching, routing, and tracking of 5-25 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Negotiated with vendors for better rates on equipment, improving budget efficiency.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.

Pizza Delivery Driver

Tonys Pizza
01.2011 - 09.2014
  • Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
  • Managed cash transactions accurately, maintaining balanced registers during shifts.
  • Navigated routes effectively, optimizing delivery times through local knowledge.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new drivers on delivery procedures and best practices.
  • Maintained vehicle cleanliness and functionality, adhering to safety standards.

Remote Service Technician

Dish Network Corp
04.2006 - 11.2010
  • Work from home as a remote technician using email and fax to coordinate calls and replenish supplies as needed.
  • Diagnosed and repaired mechanical issues in a timely manner, ensuring optimal equipment performance.
  • Asses homes and businesses for new service and wire and install new services.
  • Managed inventory of parts and supplies, maintaining accurate records for efficient operation.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Trained junior technicians on troubleshooting techniques and proper use of diagnostic tools.
  • Streamlined workflow processes, resulting in reduced downtime during service calls.

Education

Criminal Justice Administration

Columbia College
Columbia, MO
06-2008

Associate of Science - Sociology

Columbia College
Columbia, MO
06-2008

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Route planning
  • Schedule coordination
  • Customer relationship management
  • Route navigation
  • Service coordination
  • Work order management
  • Dispatching field personnel
  • Incident reporting
  • Database updates
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Map reading
  • Tracking systems
  • Improving operations
  • Vehicle coordination
  • Workflow prioritization
  • Monitoring field personnel
  • Adjusting routes
  • Training new hires
  • Critical thinker
  • Driver communication

Accomplishments

Reasonable suspicion drug testing supervisor in Connecticut

Certified light duty towing and recovery driver

Supervised team of anywhere from 5-25 trucks and drivers at as many as 3 different locations within the same company succesfully.

Timeline

Dispatcher/Towing Manager

Northeast Towing and Transport
07.2014 - Current

Pizza Delivery Driver

Tonys Pizza
01.2011 - 09.2014

Remote Service Technician

Dish Network Corp
04.2006 - 11.2010

Criminal Justice Administration

Columbia College

Associate of Science - Sociology

Columbia College

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