Jeremy Irizarry Perez
Washington D.C ,DC
Summary
Dynamic and adaptable professional with a diverse background in English teaching, sales, and customer service, alongside hands-on experience in retail and the restaurant industry. Adept at building strong relationships, providing exceptional service, and communicating effectively in fast-paced environments. Passionate about education and empowering others through language, with a proven ability to create engaging learning experiences. Enthusiastic about entrepreneurship with a creative mindset, eager to leverage my skills in sales and customer engagement to launch a business. Well-traveled and committed to personal growth, having gained valuable insights from volunteering abroad and embracing diverse cultures. Looking for opportunities to combine my teaching, sales, and entrepreneurial skills in a rewarding and growth-oriented role.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Waiter/Lifeguard/Retail Associate
Olympic National Park
02.2024 - 11.2024
- Worked closely with the marketing team to align sales and promotional efforts, boosting brand visibility
- Managed sales forecasting, budgeting, and performance metrics to track progress and identify growth opportunities
- Regularly reported on sales performance to senior management and provided insights for business development
- Built and maintained strong relationships with key clients, improving customer retention
- Developed and implemented sales strategies to expand market reach resulting in an increase of revenue
- Administered first aid, CPR, and rescue techniques as needed
- Enforced facility rules and regulations maintaining a safe and orderly environment for swimmers
- Conducted regular pool safety checks, ensuring water quality and cleanliness met health and safety standards
- Provided clear and effective communication to guests regarding safety guidelines and emergency procedures
- Delivered exceptional service to resort guests, ensuring a welcoming and positive dining experience in a fast-paced, high-volume environment
- Assisted guests with menu selections, provided recommendations, and accommodated special dietary requirements, offering a personalized touch to each interaction
- Accurately took and processed orders, relayed them to kitchen staff, and ensured timely delivery of food and beverages to tables
- Maintained cleanliness and organization of dining areas, including table setups, resetting, and clearing after guests
- Handled guest inquiries, concerns, and complaints professionally and efficiently, ensuring customer satisfaction
- Collaborated with kitchen and bar staff to ensure smooth service operations during peak hours and special events
- Managed cash and credit transactions, processed payments, and handled billing issues with accuracy
- Trained and mentored new staff, sharing knowledge of resort standards and best practices in guest service
English Teacher
Primary 2 School
11.2024 - 02.2025
- Utilized interactive activities, multimedia, and real-world scenarios to encourage student participation and foster language acquisition
- Assessed student progress through regular quizzes, exams, and performance-based evaluations, providing constructive feedback to support academic growth
- Managed classroom behavior and maintained a positive, respectful learning environment, promoting discipline and student engagement
- Adapted teaching methods to meet the unique cultural and educational needs of Thai students, ensuring effective communication and understanding
- Collaborated with Thai staff and fellow foreign teachers to coordinate curriculum planning, share teaching resources, and organize extracurricular activities
- Engaged in after-school programs, including English conversation clubs and cultural exchange events, to reinforce language skills in informal settings
- Prepared and conducted English language workshops for both students and faculty, enhancing overall English proficiency within the school
- Built strong relationships with students and parents, providing regular updates on student progress and addressing any concerns or questions
Head Waiter
Bennys Diner
12.2017 - 08.2018
Sales Assistant
Alibaba Group
05.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Salesman
Freelancing Sales Representative
09.2022 - 03.2023
- Represented the college at various events, including open houses, campus tours, and prospective student visits, providing valuable information about academic programs, campus life, and student resources
- Served as a liaison between prospective students, families, and college staff, answering questions and addressing concerns to ensure a welcoming and informative experience
- Assisted in organizing and leading campus tours, highlighting key facilities, student services, and extracurricular activities to prospective students
- Supported the admissions office by promoting the college through outreach activities, social media campaigns, and informational sessions, helping to increase awareness and interest in the institution
- Collaborated with faculty, staff, and fellow student ambassadors to plan and execute events that fostered engagement with prospective students and alumni
- Shared personal experiences and insights about campus life, academic challenges, and opportunities to offer an authentic perspective to prospective students
- Maintained knowledge of academic programs, student organizations, and campus policies to provide up-to-date and accurate information to visitors
- Participated in student orientation and transition programs to help new students acclimate to college life and connect with campus resources
Waiter
Angels Pizzeria
11.2018 - 02.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Retail Associate/Cook
Crater Lake National Park
11.2023 - 04.2024
- Prepared and served food to visitors, ensuring a positive and memorable experience for all guests
- Assisted customers with purchases, providing helpful information and recommendations on national park products and souvenirs
- Operated cash register and processed transactions efficiently and accurately, ensuring the smooth flow of business
- Stocked and rotated inventory, contributing to the efficient and organized management of the retail area
- Followed strict food safety and sanitation procedures, ensuring a clean and hygienic environment for both customers and staff
- Learned about the operations and preservation efforts of Crater Lake National Park, gaining valuable insights into environmental conservation
- Provided exceptional customer service, building positive relationships with customers and resolving any queries or concerns
- Successfully managed inventory levels, ensuring adequate stock availability while minimizing waste
- Operated POS system for transactions, demonstrating proficiency in using technology for sales and customer service
Retail Associate
Newbury Comics
07.2023 - 11.2023
- Collaborated with team members to meet daily sales goals and contribute to the overall success of the store
- Contributed to the store's social media presence by promoting events, new arrivals, and book recommendations to engage the local community
- Supported the planning and execution of in-store events, such as author signings, book clubs, and seasonal sales, driving customer engagement and store traffic
- Provided exceptional customer service by assisting customers in selecting books, offering recommendations, and helping locate specific titles
- Maintained a thorough knowledge of store inventory, including new releases, bestsellers, and special promotions, ensuring a personalized shopping experience for customers
Salesperson
Wine Point
12.2024 - 03.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
English Teacher
Freelance English Teacher
09.2023 - Current
- Provided personalized English language instruction to students of all ages and proficiency levels, including adults, children, and business professionals, through one-on-one sessions and group lessons
- Developed customized lesson plans focused on improving speaking, writing, reading, and listening skills, tailored to each student's specific needs and learning goals
- Utilized a variety of online teaching platforms (Zoom, Skype) and digital resources to facilitate interactive and engaging lessons for remote students across different time zones
- Assisted students in preparing for language proficiency exams, such as TOEFL, IELTS, and Cambridge English, by offering targeted test preparation strategies and practice materials
- Focused on practical language usage for real-life situations, including conversational English, business English, and academic writing
- Conducted progress assessments through quizzes, assignments, and verbal evaluations, providing timely feedback and guidance to ensure continual improvement
- Built and maintained long-term relationships with clients, managing scheduling, payments, and communication independently
- Promoted services through social media, word of mouth, and networking, expanding the client base and growing a positive reputation
- Stayed up-to-date with language teaching trends and best practices by attending online workshops and participating in professional development activities
Material Handler
Price Chopper Warehouse
06.2023 - 09.2023
- Efficiently loaded and unloaded trucks using forklifts and pallet jacks, ensuring accurate and timely delivery of goods
- Maintained a clean and safe work environment by adhering to all safety procedures and protocols, promoting a culture of safety and efficiency
- Demonstrated proficiency in operating various material handling equipment, including forklifts and pallet jacks, safely and efficiently
- Demonstrated strong communication skills, effectively collaborating with team members to achieve common goals and ensure smooth operation of warehouse activities
- Maintained a high level of accuracy and attention to detail, ensuring the efficient and safe handling of all materials
Team Lead
McDonald's
07.2021 - 04.2022
- Successfully led a team of employees, ensuring consistent high performance and productivity
- Identified and addressed team challenges, providing timely solutions to maintain productivity and morale
- Maintained a positive and supportive leadership style, encouraging teamwork and collaboration
Education
International Business -
SUNY Adirondack
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Attention to detail
- Order management
- Guest relations
- Service prioritization
- Guest relations management
Timeline
Salesperson
Wine Point
12.2024 - 03.2025
English Teacher
Primary 2 School
11.2024 - 02.2025
Sales Assistant
Alibaba Group
05.2024 - 01.2025
Waiter/Lifeguard/Retail Associate
Olympic National Park
02.2024 - 11.2024
Retail Associate/Cook
Crater Lake National Park
11.2023 - 04.2024
English Teacher
Freelance English Teacher
09.2023 - Current
Retail Associate
Newbury Comics
07.2023 - 11.2023
Material Handler
Price Chopper Warehouse
06.2023 - 09.2023
Salesman
Freelancing Sales Representative
09.2022 - 03.2023
Team Lead
McDonald's
07.2021 - 04.2022
Waiter
Angels Pizzeria
11.2018 - 02.2019
Head Waiter
Bennys Diner
12.2017 - 08.2018
International Business -
SUNY Adirondack
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