Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jeremy Jackson

Jeremy Jackson

FORT WORTH,TX

Summary

I have been in the Houlihan's family for almost a decade including several years working in various restaurants. My skills initially were in the front of house, since joining the Denton location I have been granted the ability of learning about the Hospitality and Back of house side of the industry. Honing my skills in the kitchen and other areas of the building. Many of my colleagues would vouch for my calm demeanor under pressure and knowledge of the business. My goal was never to be a "manager" though recent events have lead me to believe that a supervisor position is just the thing for me and for Houlihan's. "Leaders are born not made" that quote stands out to me due to the fact that I don't choose to be a supervisor because I already supervise when I show up to work. My natural ability is what makes me right for the job, others will tell you the same. Applying for this position is a duty rather than a choice, knowing you're the person that can lead others and shape the future of a business in a positive way becomes a responsibility. I hope you see the same capability in me that I see in myself, no doubt my addition to the leadership role would ensure only great things.

Overview

11
11
years of professional experience

Work History

Server

Houlihan's Restaurant
01.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Certified Trainer

Cheddars Stratch Kitchen
06.2015 - 09.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Monitored participant workflow and behaviors throughout training process.
  • Documented attendance, participation, and progress.
  • Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed job-specific competencies and performance standards.

Electronics Sales Associate

Walmart
07.2013 - 04.2015
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

No Degree -

Spring High
Spring, TX
06-2008

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • High-volume dining
  • Food safety practices
  • Point of sale operation
  • Food sales and promotion
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Price memorization
  • Positive and professional
  • Server training
  • Check payment processing
  • Point of sale system
  • Menu item recommendation
  • Dining crew workflow optimization
  • Team member support
  • Hostess support
  • Liquor, wine, and food service
  • Problem-solving abilities

Timeline

Server

Houlihan's Restaurant
01.2020 - Current

Certified Trainer

Cheddars Stratch Kitchen
06.2015 - 09.2018

Electronics Sales Associate

Walmart
07.2013 - 04.2015

No Degree -

Spring High
Jeremy Jackson