Jeremy Jacob
Mankato,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Director of Network Systems
Bethany Lutheran College
12.2023 - Current
- Maintain network hardware and software and monitor network to support network availability to end users
- Diagnose and execute resolution for network and server issues
- Document support procedures, processes and solutions in knowledge base to enable user self-service
- Maintain flexible schedule and responded to after-hours and weekend emergencies
IT Solution Center Analyst 2
Minnesota State University Mankato
06.2023 - 11.2023
- Provided direct technical support to university faculty, staff, and students
- Solved problems on Windows and Macintosh platforms with equal proficiency
- Recorded accurate and timely logs of problems and their resolutions
- Served as a liaison between customers and internal support staff to ensure accurate interpretation and resolution
Microcomputer and Network Technician
City of Mankato
04.2022 - 05.2023
- Managed profiles and schedules within door access control system
- Purchased, installed, and supported BrightSign media players
- Created content and managed schedules for digital signage
- Promptly diagnosed and resolved hardware, software, and network issues
- Provided technical support and education to customers in person and remotely
IT Specialist
Bethany Lutheran College
09.2016 - 04.2022
- Purchased, installed, and supported all company owned computers, peripherals, and printers
- Performed PC and Mac hardware/software support for all employee, lab, classroom, general purpose, and student owned computers
- Responded to support requests from end users and patiently walked individuals through troubleshooting tasks
Web Developer
VoyagerWeb
08.2015 - 08.2016
- Maintained Drupal and WordPress-based content management systems
- Coded websites using HTML, CSS, JavaScript and jQuery languages
- Pulled from PHP, SQL and other back-end library knowledge
Technical Support - Coordinator Level 2
Verizon Wireless
02.2011 - 05.2013
- Fielded inbound phone calls to deliver support and remotely resolve issues with mobile devices, computers, and billing accounts
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Documented transactions and support interactions in system for future reference
Education
Associate of Applied Science - Networking Services
12-2024
Associate of Applied Science - Information Systems
12.2015
Bachelor of Arts - Communication, Media
05.2006
Associate of Arts - Liberal Arts And General Studies
05.2002
Skills
- Microsoft Active Directory administration
- Google Workspace administration
- Server and system administration
- Group policy management
- System image configuration and deployment
- Virtualization technologies and server management
- Firewall, router, and switch configuration
- Server and system backup management
Platform and Software experience
Windows, MacOS, Linux, Windows Server OS, Microsoft Office suite, Microsoft Active Directory, Microsoft Teams, KACE System Management and System Deployment, PDQ, VMWare, Hyper-V, Mitel VOIP, Cisco and Aruba IP networks, FortiGate, Sophos, Pfsense, BrightSign, Manage Engine AD Self-Service Plus, IIS, Apache, SQL
Timeline
Director of Network Systems - Bethany Lutheran College
12.2023 - Current
IT Solution Center Analyst 2 - Minnesota State University Mankato
06.2023 - 11.2023
Microcomputer and Network Technician - City of Mankato
04.2022 - 05.2023
IT Specialist - Bethany Lutheran College
09.2016 - 04.2022
Web Developer - VoyagerWeb
08.2015 - 08.2016
Technical Support - Coordinator Level 2 - Verizon Wireless
02.2011 - 05.2013
South Central College - Associate of Applied Science, Information Systems
Bethany Lutheran College - Bachelor of Arts, Communication, Media
Bethany Lutheran College - Associate of Arts, Liberal Arts And General Studies
South Central College - Associate of Applied Science, Networking Services
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