Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeremy Jacobsen

Lucedale,MS

Summary

Mid-Level IT Technician and Field Worker with multiple combined years of personal and professional experience with computer hardware and software knowledge and network assembly. Retail Sales Associate with little more than 2 years of experience working with customers and clients. Trained in numerous areas such as inventory, stocking, organization, and sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic musician eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Is willing to expand upon knowledge to further learn more skills, such as teaching and instrument servicing. Diligent worker willing to go above and beyond by volunteering outside of hours and travelling to locations outside of the workplace to help and promote business.

Overview

1
1
year of professional experience

Work History

IT Technician

Advanced Solutions MS
07.2024 - Current
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

IT Technician/Field Helper

Uni-Tech, Formerly Computer Center of Lucedale
07.2023 - Current
  • Diagnosed and Troubleshot issues with computer and network hardware and software
  • Maintained customer satisfaction by completing tasks quickly and efficiently and delivering knowledgeable service
  • Communicated with clients and customers to develop relationships that would benefit future service
  • Assisted in neatly installing network hardware within a given time limit
  • Maintained an organized shop space to keep orders moving quickly and efficiently
  • Managed a support ticket system to record information and transactions related to services.

IT Field Installer (MS02)

Sedona Technologies
03.2024 - 07.2024
  • Installed hardware in various State Farm facilities across the state.
  • Completed troubleshooting of malfunctioning equipment per the company guidelines.
  • Unpackaged and packaged all company equipment provided to insure that everything was safely transported to and from the facilities.
  • Frequently used the respective call lines to troubleshoot, clock in & out, and record my day-to-day job related activities.
  • Efficiently finished each job within the given time parameters & ensured Agents were satisfied with the results before departing.

Education

No Degree - Music Education

University of Southern Mississippi
Hattiesburg, MS
01.2020

Advanced High School Diploma - undefined

East Central High School
Hurley, MS
05.2018

Skills

  • Inventory Management
  • Time Management
  • Teamwork and Collaboration
  • Product Knowledge
  • Providing Feedback
  • Support Ticket System Management
  • Computer Hardware and Software Knowledge
  • Diagnosing and Troubleshooting
  • Desktop Technical Support
  • Application installations
  • Server maintenance
  • Software configuration

Accomplishments

  • Received multiple awards for exceptional performance as a volunteer & retail associate.
  • Received awards throughout High School and College for exceptional performance in music programs, such as scholarships and general accomplishments.
  • Awarded the John Phil Sousa Award in May 2018.
  • Principle Flutist with the East Central High School Band.
  • Achieved highest stats by completing shopping and inventory with accuracy and efficiency.

Timeline

IT Technician

Advanced Solutions MS
07.2024 - Current

IT Field Installer (MS02)

Sedona Technologies
03.2024 - 07.2024

IT Technician/Field Helper

Uni-Tech, Formerly Computer Center of Lucedale
07.2023 - Current

Advanced High School Diploma - undefined

East Central High School

No Degree - Music Education

University of Southern Mississippi
Jeremy Jacobsen