Jeremy James
Pittsburgh,PA
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
COO
Brandt Information Services
04.2023 - 07.2024
- Developed and implemented strategic plans to achieve organizational objectives.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Spearheaded initiatives to increase efficiency of operations across departments.
- Acted as a liaison between internal teams and external stakeholders such as customers or partners.
- Formulated key performance indicators that measure success against set goals and objectives.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Executed on-time, under-budget project management to adhere to project road map.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Vice President/General Manager
Tyler Technologies (MicroPact)
01.2018 - 04.2023
- Formulated policies that improved operational efficiency and productivity.
- Negotiated contracts with vendors for services, products and supplies.
- Strengthened operational and team management practices to optimize project development and oversight.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Cultivated strong working relationships between departments within the organization in order to better serve customers needs.
- Identified opportunities for upselling additional products or services based on individual customer requirements.
- Developed strong customer relationships to encourage repeat business.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Regularly reviewed financial reports such as P&L statements to identify trends or areas of improvement.
Senior Director, Professional Services
MicroPact
Herndon, VA
04.2014 - 12.2017
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Provided guidance on best practices in project management to ensure successful outcomes.
- Analyzed financial performance metrics and identified areas for improvement.
- Conducted market research to identify new opportunities for growth and development.
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
- Lead cross-functional teams in developing creative solutions to challenging problems.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Director
MicroPact
04.2013 - 04.2014
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Managed crisis situations to minimize impact on operations and reputation.
Manager
MicroPact
01.2011 - 04.2013
Lead Application Engineer
MicroPact
05.2010 - 06.2011
Senior System Consultant
Deltek
05.2007 - 05.2010
Senior IT Analyst
Deltek
05.2004 - 05.2007
Developer
McMillion Research
05.2003 - 05.2004
Education
Bachelor of Science - Computer Science
Wheeling Jesuit University
05-2003
Skills
- Organizational development
- Operations management
- Strategic partnerships
- Mergers and acquisitions
- General management and administration
- Executive leadership
- SaaS models
- Relationship management
- Excellent communication
- Project management expertise
- Coaching and mentoring
- Business development
- Strategic planning
- Contract management
- Regulatory compliance
- Partnership development
- Conflict resolution
- P&L management
- Key performance indicators
- Agile methodologies
Accomplishments
- President Club winner - Closing largest deal in Tyler Technologies history $54.2 million
- Rule of 40 - Achieved Rule of 40 for MicroPact, Tyler Technologies and Brandt
Certification
- Six Sigma Black Belt (In Progress)
References
References available upon request.
Timeline
COO
Brandt Information Services
04.2023 - 07.2024
Vice President/General Manager
Tyler Technologies (MicroPact)
01.2018 - 04.2023
Senior Director, Professional Services
MicroPact
04.2014 - 12.2017
Director
MicroPact
04.2013 - 04.2014
Manager
MicroPact
01.2011 - 04.2013
Lead Application Engineer
MicroPact
05.2010 - 06.2011
Senior System Consultant
Deltek
05.2007 - 05.2010
Senior IT Analyst
Deltek
05.2004 - 05.2007
Developer
McMillion Research
05.2003 - 05.2004
- Six Sigma Black Belt (In Progress)
Bachelor of Science - Computer Science
Wheeling Jesuit University
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