Summary
Overview
Work History
Skills
Timeline
Generic

Jeremy Johnson

Spring Hill,Kansas

Summary

Results-driven Warranty Manager with extensive experience at Elevate Build + Design, specializing in contract negotiation and exceptional customer service. Successfully led quality control initiatives that resulted in substantial cost savings and improved customer satisfaction. Known for strong problem-solving skills and a collaborative approach, which have enhanced warranty processes and operational efficiency.

Overview

10
10
years of professional experience

Work History

Warranty Manager

Elevate Build + Design
Lees Summit, MO
06.2020 - 04.2025
  • Managed warranty procedures for new home builds.
  • Assigned work and monitored performance of project personnel.
  • Diffused high-stress situations successfully.
  • Monitored warranty costs and negotiated with vendors to reduce expenses.
  • Collaborated with sales, marketing, finance, legal, and engineering teams on warranty-related issues.
  • Implemented quality control measures to uphold company standards.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Leveraged expertise to diagnose and solve challenging problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Construction Superintendent

Lillian Custom Homes
Waxahachie, TX
04.2018 - 04.2020
  • Manage all warranty issues in several new home communities.
  • Facilitated repair scheduling with contractors and homeowners.
  • Oversaw contractors to ensure quality and cost efficiency.
  • Delivered outstanding service to homeowners while adhering to budget constraints.
  • Managed concurrent tasks and projects to ensure timely delivery.

Warranty Representative

First Texas Homes
Dallas, TX
06.2015 - 04.2018
  • Managed delivery process for newly built homes to buyers.
  • Guided buyers through the process of understanding their new homes.
  • Managed incoming warranty claims efficiently.
  • Coordinated 90-day walks and comprehensive 11-month walks.
  • Coordinated trade scheduling for warranty repairs.
  • Managed budget for warranty department.
  • Supervised workflows handled by warranty representatives.
  • Addressed disciplinary actions within warranty team.
  • Resolved escalated issues during warranty process.

Skills

  • Warranty management
  • Customer service
  • Project management
  • Problem solving
  • Time management
  • Team collaboration
  • Organizational skills
  • Problem resolution
  • Task prioritization
  • Customer relationship management
  • Negotiation and conflict resolution
  • Adaptability and flexibility

Timeline

Warranty Manager

Elevate Build + Design
06.2020 - 04.2025

Construction Superintendent

Lillian Custom Homes
04.2018 - 04.2020

Warranty Representative

First Texas Homes
06.2015 - 04.2018

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Jeremy Johnson