JEREMY JOHNSON
GAINESVILLE
Summary
Administrative experience with 8+ years of experience in optimizing patient communication and scheduling to enhance clinic efficiency. Proficient in data analysis, record keeping, and team collaboration, driving measurable improvements in patient care and satisfaction. Passionate about leveraging analytical skills and patient advocacy to support effective healthcare delivery and foster positive patient relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Support Assistant GS-5 Step 02
U.S. Department of Veterans Affairs
08.2023 - Current
- Coordinate patient communication for efficient care and timely responses.
- Optimize scheduling to reduce wait times and enhance clinic efficiency.
- Resolve administrative issues swiftly, boosting patient satisfaction.
- Maintain accurate records, ensuring data integrity and compliance.
- Analyze appointment data to improve resource allocation and care delivery.
- Analyzed appointment data to optimize resource allocation, leading to measurable improvements in care delivery.
- Coordinated with interdisciplinary teams to prioritize patient needs, ensuring timely care and fostering effective communication.
- Fostered positive relationships with patients, enhancing their overall experience and ensuring their needs were prioritized.
- Maintained accurate and confidential patient records, ensuring compliance with regulations and supporting effective care delivery across the clinic.
- Orchestrated communication between interdisciplinary teams to address patient needs promptly, resulting in improved care coordination.
- Implemented streamlined patient scheduling processes, significantly reducing wait times and enhancing overall clinic efficiency.
- Orchestrated communication between interdisciplinary teams to address patient needs promptly, leading to improved care coordination.
- Analyzed appointment data to enhance resource allocation, driving noticeable improvements in care delivery.
- Fostered positive relationships with patients, ensuring their needs were prioritized and enhancing their overall healthcare experience.
- Timekeeper
- Analyzed appointment data to refine resource allocation, driving noticeable improvements in patient care delivery.
- Coordinated with interdisciplinary teams to address patient needs promptly, enhancing communication and care coordination.
- Maintained accurate and confidential patient records, ensuring compliance with regulations and supporting effective care outcomes.
Paraprofessional Aide and Substitute
Kelly Education (Contract)
12.2017 - 08.2023
- Guided classroom behavior, aiding teachers in grading and attendance.
- Prepared class materials, supporting lesson execution across four schools.
- Facilitated individual and group learning, enhancing comprehension.
- Supervised students during breaks and field trips, ensuring safety.
- Assisted students needing extra help, fostering a supportive environment.
- Fostered a nurturing learning environment, enhancing student engagement and promoting a positive classroom culture.
- Implemented effective classroom management strategies, resulting in marked improvements in student behavior and focus.
- Partnered with teachers to design customized lesson plans, ensuring smooth transitions and maximizing instructional time.
- Assessed student progress through tailored support, leading to noticeable gains in comprehension and academic performance.
- Maintained accurate student records for grading and attendance, contributing to timely feedback and informed instructional decisions.
- Assisted in classroom management, fostering a positive learning atmosphere that encouraged student participation and engagement.
- Partnered with educators to create and implement lesson plans, enhancing instructional effectiveness and ensuring seamless classroom transitions.
- Monitored and assessed student progress, providing targeted support that led to marked gains in comprehension and overall performance.
YDP-Educational (Seasonal)
Boys & Girls Clubs of America
09.2022 - 04.2023
- Led engaging lessons to enhance youth skills, boosting participation and collaboration.
- Ensured a safe environment through daily checks, fostering trust and engagement.
- Collaborated in program assessments to align with goals, improving effectiveness.
- Provided homework help, contributing to academic success and skill development.
- Conducted safety inspections, rigorously enforcing protocols to protect youth.
- Implemented structured lesson plans that significantly increased youth participation and skill development across diverse programs.
- Encouraged youth engagement through collaborative activities, fostering a trusting environment that enhanced group dynamics.
- Conducted regular safety inspections, rigorously enforcing protocols to ensure a secure environment for both youth and staff.
- Partnered with colleagues to assess program effectiveness, leading to meaningful improvements aligned with organizational goals.
- Maintained meticulous records of safety checks, contributing to a culture of trust and accountability among participants.
- Implemented structured lesson plans that significantly increased youth participation and skill development across diverse programs.
Specimen Processor
HCA Florida North Florida Hospital
05.2022 - 11.2022
- Process and analyze samples, ensuring accurate labeling and data integrity.
- Conduct lab tests, interpreting results to support precise diagnostics.
- Maintain equipment and manage supplies to ensure efficient lab operations.
- Adhere to safety standards, organizing chemicals for a secure environment.
- Collaborate with teams to streamline processes and improve outcomes.
- Executed laboratory testing protocols, delivering precise analytical results that enhanced diagnostic accuracy and improved patient outcomes.
- Collaborated with multidisciplinary teams to streamline sample processing, facilitating timely diagnoses and fostering a culture of teamwork.
- Maintained lab equipment and managed supply inventories, ensuring seamless operations and uninterrupted laboratory services.
- Redesigned chemical storage protocols, enhancing safety measures and ensuring compliance with health regulations to protect staff and patients.
- Diligently recorded and managed data in both digital and paper formats, ensuring compliance with regulatory standards and upholding laboratory integrity.
- Executed laboratory testing protocols, delivering precise results that significantly enhanced diagnostic accuracy and improved patient outcomes.
Dietary Aide (PRN)
HCA Florida North Florida Hospital
07.2021 - 05.2022
- Coordinated staff schedules, ensuring smooth operations and effective communication.
- Managed inventory, maintaining optimal stock levels and minimizing waste.
- Prepared and served meals, adhering to dietary and safety guidelines.
- Operated kitchen equipment and maintained cleanliness, ensuring sanitary conditions.
- Delivered patient meals, enhancing satisfaction through timely and accurate service.
- Coordinated staff schedules to ensure optimal coverage, enhancing workflow efficiency and improving patient service quality.
- Maintained inventory accuracy, leading to reduced food waste and significant cost savings for the hospital.
- Served meals in accordance with dietary guidelines, fostering a positive dining experience for patients and visitors.
- Executed food preparation tasks meticulously, ensuring compliance with safety and sanitation standards for patient health.
- Demonstrated effective communication skills while interacting with patients and staff, promoting a welcoming environment.
- Streamlined meal delivery processes, enhancing patient satisfaction through timely service and improved communication with nursing staff.
Assistant Recruiter (PT)
McDonald's
05.2021 - 01.2022
- Actively support development and execution of functional strategic plan(s), ensuring that people are positioned to drive results.
- In partnership with recruiting function, works with functional departments regarding talent selection, job descriptions and leveling of new roles.
- Consult and coach functional line management on organizational decisions (e.g., staffing, development, employee relations) to ensure that they align with the people strategies.
- Partner with the HR Director to coordinate talent planning activities (succession planning etc.), with a focus on achieving diversity and creating developmental plans for high performing, high potential staff.
- Partner with Director to coordinate the annual compensation and bonus process; and, to facilitate and embed performance review processes.
- Anticipate and assess the gaps between business needs and people systems/capabilities within function and uses information to drive appropriate actions.
- Function as a liaison aligning efforts of functional partners with other corporate departments.
- Forge strong partnerships within the functional leadership teams and organization to maximize ability to impact decisions and actions insuring that people practices align with McDonald’s values.
- Provide training and development, as needed, on HR policies, practices and initiative deployments.
- Coordinated schedule.
- Timekeeper.
- Recruited for all 9 stores in Gainesville.
Guest Experience Leader (PT)
McDonald's
05.2020 - 05.2021
- Greeting guests and communicating with them while ordering.
- Offering help with using the ordering kiosks.
- Aiding those in need of some extra hands.
- Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else.
- Ensuring kids receive a treat.
- Handling any concerns.
- Communicating with the restaurant team to provide feedback and recommendation.
- Promoted to recruiter.
Residential Unit Specialist
APD - Tacachale
02.2020 - 01.2021
- Lead support groups with an emphasis on recovery and strength base techniques, DBT, CBT, self-care and coping skills.
- Dispense medication, maintain all certification in CPR, first aid, and other educational and licensing requirements.
- Develop detail documentation concerning residents and maintain written and verbal communication with internal and external agencies that relate to the facility.
- Include administration of medications, responding to emergency situations, appropriate ratios per consumer and assisting with community home licensing annually.
- Assist residents with their activities of daily living (ADL).
- Provide assistance to program participants with self-administration of medications and ADL’s.
- Deescalate harmful situations by utilizing therapeutic technique to ensure the safety and well-being of everyone in the facility.
- Left due to corona outbreak.
Summer Camp Counselor (Seasonal Job)
North Central Florida YMCA
05.2019 - 02.2020
- Plan and oversee camper activities.
- Guide and teach a range of outdoor activities (hiking, swimming, boating, etc.).
- Ensure camper safety and monitor their activities.
- Set up and ensure recreation equipment is secure and stored properly.
- Supervise campers during meals.Fostered a supportive environment by encouraging teamwork among campers, enhancing social skills and building lasting friendships.
- Planned and executed engaging outdoor activities, leading to increased camper participation and improved overall satisfaction.
- Monitored camper safety by implementing strict guidelines, resulting in zero incidents during the camp season.
- Guided campers through diverse activities, sparking interest in nature and promoting physical fitness.
- Evaluated equipment and storage practices, optimizing safety measures and ensuring all gear was readily available.
- Designed and led team-building exercises, enhancing camper engagement and fostering meaningful friendships among participants.
Assistant Professor (Work Study Program)
Edward Waters College (Official)
05.2018 - 12.2019
- Instructed courses, improved student retention, and enhanced learning outcomes.
- Guided graduate students, fostering collaboration and academic success.
- Developed innovative materials, boosting comprehension and participation.
- Collaborated on projects, enriching the educational experience.
- Evaluated metrics, tailoring strategies for measurable academic gains.
- Evaluated student performance metrics to tailor instructional strategies, resulting in noticeable gains in overall academic achievement.
- Facilitated engaging classroom discussions, enhancing student participation and fostering a collaborative educational environment.
- Maintained accurate records of student progress and feedback, ensuring compliance with academic standards and enhancing course effectiveness.
- Implemented interactive teaching methods, significantly enhancing student engagement and contributing to improved retention rates.
- Analyzed student feedback to refine course content, leading to marked improvements in learning outcomes and satisfaction.
- Coordinated with faculty to create interdisciplinary projects, enriching the curriculum and fostering a deeper understanding among students.
Intern
U.S. Department of Veterans Affairs
08.2017 - 05.2018
- Assisted pharmacists in prescription processing, enhancing patient safety and satisfaction.
- Reviewed and organized pharmacy inventory, ensuring efficient medication delivery.
- Provided patients with medication information, improving their understanding and compliance.
- Reviewed patient prescriptions to ensure accuracy, enhancing medication safety and fostering trust among patients.
- Organized pharmacy inventory, leading to noticeable improvements in stock management and streamlined operations.
- Coordinated with pharmacists to deliver medications accurately, strengthening team efficiency and patient satisfaction.
- Provided essential information to patients about their medications, fostering understanding and adherence to treatment plans.
- Monitored patient medication history meticulously, contributing to safe medication practices and minimizing potential risks.
- Streamlined prescription processing by implementing new workflows, enhancing patient safety and significantly improving service speed.
- Coordinated with pharmacists to optimize medication delivery, reinforcing team dynamics and boosting patient satisfaction ratings.
- Developed a patient education program on medication use, enhancing understanding and adherence, which led to noticeable improvements in treatment outcomes.
- Monitored patient medication histories, improving safety protocols and minimizing potential risks associated with medication errors.
- Reviewed prescriptions meticulously, ensuring accuracy and fostering trust with patients through enhanced medication safety.
- Engaged with patients to provide clear medication information, improving compliance and understanding of treatment plans.
- Streamlined medication processing workflows, enhancing patient safety and significantly reducing wait times for prescription fulfillment.
- Monitored patient medication histories, ensuring accurate tracking and contributing to safer medication practices with measurable improvements in outcomes.
- Reviewed and organized pharmacy inventory meticulously, leading to marked gains in stock management and improved operational efficiency.
Education
Associate of Arts - AA - Elementary Education and Teaching
Santa Fe College
Gainesville, FL01.2021
Bachelor's Degree - Elementary Education and Teaching
Edward Waters University (Official)
Jacksonville, FL01.2019
Highschool Diploma - undefined
P.K. Yonge Developmental Research School
Gainesville, FL05.2018
Biotechnology - undefined
Santa Fe High School
Alachua, FL05.2016
Skills
- Document organization
- Patient appointment management
- Patient care coordination
- Patient confidentiality maintenance
- Experienced in Microsoft Office applications
- Organized scheduling coordination
- Accurate patient documentation
- Medical office administration
- Customer service
- Vital signs monitoring
- Patient-focused care
- Direct patient care
- Specimen labeling
- Electronic health records
- Clinical documentation
- Administrative: Record Keeping
- Accurate timekeeping
- Technical: Microsoft Office, Adobe Illustrator, HTML, Photoshop
- Advocacy for patients
Accomplishments
- Due to an extravagant amount of hours volunteering I won a scholarship for college.
- Became a youth ambassador
- Coordinated meetings as well as orientations
- Trained
LANGUAGES
English (Native), Spanish.
Acclomplishments
- Presented self portrait at museum and had it featured in the Newspaper
- Received senior awards for improv and the best projects from P.K.Yonges Spanish Club.
- Made A/B Honor Roll at Edward Waters University.
- Due to over 1200 hours volunteering I won the James H. Parke Scholarship.
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Interior Design
- Photography
- Drawing and Painting
- Crafting and DIY Projects
- Cooking
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Food Photography
- Volunteer Travel
- Documenting and sharing travel experiences
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Community Cleanup
- Fundraising Events
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Work
- Youth Development Programs
- Advocacy Campaigns
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participating in fundraising events to support local charities, schools, or community projects
- Homelessness Outreach
- Gym Workouts
- Martial Arts
- Pilates
- Swimming
- Mindfulness Practices
Certification
- CPR & AED, Department Of Juvenile Justice System
- Certified in CPR & AED. Holds certifications from the Department of Juvenile Justice System.
Timeline
Medical Support Assistant GS-5 Step 02
U.S. Department of Veterans Affairs
08.2023 - Current
YDP-Educational (Seasonal)
Boys & Girls Clubs of America
09.2022 - 04.2023
Specimen Processor
HCA Florida North Florida Hospital
05.2022 - 11.2022
Dietary Aide (PRN)
HCA Florida North Florida Hospital
07.2021 - 05.2022
Assistant Recruiter (PT)
McDonald's
05.2021 - 01.2022
Guest Experience Leader (PT)
McDonald's
05.2020 - 05.2021
Residential Unit Specialist
APD - Tacachale
02.2020 - 01.2021
Summer Camp Counselor (Seasonal Job)
North Central Florida YMCA
05.2019 - 02.2020
Assistant Professor (Work Study Program)
Edward Waters College (Official)
05.2018 - 12.2019
Paraprofessional Aide and Substitute
Kelly Education (Contract)
12.2017 - 08.2023
Intern
U.S. Department of Veterans Affairs
08.2017 - 05.2018
Bachelor's Degree - Elementary Education and Teaching
Edward Waters University (Official)
Highschool Diploma - undefined
P.K. Yonge Developmental Research School
Biotechnology - undefined
Santa Fe High School
Associate of Arts - AA - Elementary Education and Teaching
Santa Fe College
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