Jeremy Johnson

• Provide technical support for students, faculty, and staff across hardware, software, and networking systems.
• Diagnose and troubleshoot issues on Windows and macOS environments, ensuring minimal downtime and high-quality user experience.
• Utilize ticketing systems and remote management tools to maintain system reliability and data integrity.
• Maintained inventory of tools and supplies, optimizing resource availability for technicians.
• Diagnosed and repaired technical issues in laboratory equipment to ensure operational efficiency.

• Installed and troubleshot 15+ wireless access points across the Citrus College campus, improving coverage, connectivity, and overall network reliability.

• Supported the Network and Switching Manager in maintaining all three of Citrus College’s primary databases and core switching servers, ensuring consistent uptime, performance, and data integrity across campus operations.

• Led and supervised Marines in satellite communications and radio operations, ensuring secure data transmission across tactical networks.
• Maintained and configured classified cryptographic equipment; trained junior personnel in field systems and protocols.
• Awarded Navy Achievement Medal for establishing a successful MAR SAT HUB NODE connection in Djibouti — the first in three years.
• Collaborated with other Communications Marines to execute mission-critical tasks under high-pressure situations.
• Conducted routine maintenance checks on equipment, enhancing operational readiness and reliability.
• Led small teams during tactical exercises, fostering teamwork and effective communication among members.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.

• Mix and master music across various genres for paying clients, meeting professional deadlines.
• Balance frequency, dynamics, and spatial aspects of tracks to achieve cohesive and polished final mixes.
• Collaborated with multiple independent artists and producers on commercial releases.
• Mixed audio tracks to achieve optimal sound quality across various genres.
• Conducted critical listening sessions to identify areas for improvement in mix clarity and balance.
• Mentored junior engineers, sharing best practices for mixing techniques and audio processing tools.
• Implemented quality control measures to ensure consistency and excellence in delivered mixes.
• Collaborated with artists and producers to achieve desired soundscapes and artistic visions.
• Engineered high-quality audio recordings using advanced mixing consoles and digital audio workstations.

• Identified customer needs and provided personalized recommendations for audio equipment and accessories.
• Handled customer funds and sensitive information while maintaining professional service standards.
• Achieved over $1M in sales; assisted in setting up dozens of small and independent studios in the Inland Empire.
• Assisted customers in selecting products, enhancing overall shopping experience.
• Demonstrated product features and functionalities to drive sales engagement.
• Resolved customer inquiries and issues, fostering positive relationships and loyalty.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.