Jeremy Kaai
Retail Assistant Store Manager/Cargo Service Agent/Warehouse Worker
Wahiawa,HI
Summary
Proven leader in retail and warehouse operations, adept at enhancing customer satisfaction and streamlining logistics for companies like Walmart. Excelled in staff development and performance management, driving operational efficiency and team success. Skilled in import-export compliance and communication, consistently achieving or surpassing sales targets through strategic planning and customer engagement. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Brings related experience and dedication to meet production and quality goals.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
Target
03.2020 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Assistant Retail Store Manager
Walmart
10.2015 - 10.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Drove operational efficiency through regular audits of systems, processes and performance metrics.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Answered questions about store policies and addressed customer concerns.
- Managed scheduling for store shifts to accomplish proper staffing.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
Department Manager
Walmart
06.2008 - 09.2015
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Cargo Service Agent
Aloha Airlines
02.2006 - 03.2008
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Conducted thorough quality checks on outgoing shipments to minimize potential damages during transit.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
Retail Associate
Walmart
10.2004 - 02.2006
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI 05.2001 -
Skills
Store Operations Management
Goal Setting and Achievement
Product Knowledge Expertise
Customer Engagement
Staff Development
Performance Management
Sales Reporting
Team Supervision
Import-Export Compliance
Communication abilities
Warehouse Operations
Warehouse Logistics
Languages
Hawaiian
Japanese
Interests
Trying new food
Golf
Bowling
Playing board/card games
Playing videogames
Timeline
Warehouse Worker
Target
03.2020 - Current
Assistant Retail Store Manager
Walmart
10.2015 - 10.2019
Department Manager
Walmart
06.2008 - 09.2015
Cargo Service Agent
Aloha Airlines
02.2006 - 03.2008
Retail Associate
Walmart
10.2004 - 02.2006
High School Diploma -
Leilehua High School
05.2001 -