Jeremy Kaufman
Austin,TX
Summary
Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
20
20
years of professional experience
Work History
Vice President of Customer Success
Armour Settlement Services, LLC
01.2019 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Cultivated company-wide culture of innovation and collaboration.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Vice President of Client Support
Resource Title, LLC
03.2017 - 12.2018
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Division Head
Resource Title, LLC
10.2006 - 02.2017
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Co-Founder
LocalGolfer.com
03.2008 - 06.2016
- Developed and updated databases to handle customer data.
- Coordinated with project management on database development timelines.
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Worked with art directors to create dynamic websites.
Senior Client Success Representative
Resource Title, LLC
04.2005 - 09.2006
- Responded to individual client support issues via phone, email and chat.
- Took initiative to investigate and manage issues outside documented occurrences.
- Created and maintained help desk documentation to answer common support questions.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Junior Client Success Representative
Resource Title, LLC
02.2003 - 08.2005
- Responded to individual client support issues via phone, email and chat.
- Took initiative to investigate and manage issues outside documented occurrences.
- Created and maintained help desk documentation to answer common support questions.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Education
Business Administration And Management
West Virginia University
Morgantown, WVSkills
- Customer and Employee Rapport
- Complex Problem-Solving
- Adaptable and Flexible
- Organizational Structure
- Project Oversight
- Management Team Leadership
- Product Demonstration
- Account Management
Timeline
Vice President of Customer Success
Armour Settlement Services, LLC
01.2019 - Current
Vice President of Client Support
Resource Title, LLC
03.2017 - 12.2018
Co-Founder
LocalGolfer.com
03.2008 - 06.2016
Division Head
Resource Title, LLC
10.2006 - 02.2017
Senior Client Success Representative
Resource Title, LLC
04.2005 - 09.2006
Junior Client Success Representative
Resource Title, LLC
02.2003 - 08.2005
Business Administration And Management
West Virginia University
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