JEREMY KINDER
West Jordan,UT
Summary
Systems engineer with 17 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture.
Overview
17
17
years of professional experience
Work History
Senior Systems Engineer III
Usana Health Sciences Inc.
Salt Lake City, UT
05.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced Azure infrastructure performance by optimizing configurations and resource allocation.
- Developed and implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
- Improved system reliability by implementing monitoring tools and conducting regular maintenance tasks in the Azure/Intune environment.
- Collaborated with cross-functional teams to design, develop, and launch scalable cloud solutions on the Azure platform.
- Migrated legacy applications to the Azure cloud platform, resulting in increased flexibility and reduced operational costs.
- Enhanced server performance by monitoring and tuning Exchange servers regularly.
- Streamlined email flow by implementing proper routing, connectors, and policies.
- Reduced downtime with proactive maintenance and troubleshooting of Exchange environment.
- Assisted in migration processes from older versions of Exchange to newer platforms for improved functionality.
- Deployed Microsoft Teams across enterprise to enhance collaboration.
Junior Systems Engineer / Helpdesk Supervisor
Celtic Bank
Salt Lake City, UT
06.2016 - 05.2019
- Partnered with development team on product development and application support plans.
- Collaborated with executive team to define business requirements and systems goals.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
- Automated routine administrative tasks employing PowerShell scripting capabilities reducing manual intervention workload significantly allowing more time focus strategic initiatives instead repetitive mundane operations aspect daily job responsibilities demands.
- Ensured compliance with company policies by managing message tracking logs, journaling rules, eDiscovery searches, and litigation holds as needed.
- Provided end-user support for email-related issues, ensuring timely resolution and user satisfaction.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Systems Support Specialist
PlanSource Holdings LLC
06.2015 - 06.2016
- Working with local and remote clients and employees to resolve day to day system related issues
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Performed technical support and troubleshooting services to optimize system performance.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Worked with support manager to maintain QA, engineering, marketing and operations goals.
- Provided faculty and staff with security software and network configuration support.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Conducted research and sampling to compile resources to assist and expedite problem resolution.
- Setup new systems and solutions for computer hardware and software, provide training and orientation on policies, procedures and programs for new hires and for external clients
Tier 1 & Tier 2 Support Specialist
R Systems Solutions Inc.
04.2013 - 05.2015
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Working with system administrators to configure and troubleshoot Microsoft Server 2008 and 2012 and Exchange 2003, 2007, 2010, 2013, O365 and IBM Notes /Domino Environments.
- Documented faults and bugs for referral to development staff for use in updates.
- Researched new tactics to better hone responses and shorten remediation times.
- Gathered trend data from customer calls and interactions.
- Maintained training on the latest products and software solutions, including current internal and customer beta software.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
Director of Information Technology
MotoSat Satellite Solutions LLC.
06.2007 - 02.2013
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Oversaw development and implementation of improvements to support and network operations.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Performed regular audits and tests of infrastructure and applications.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Owner | Lead Computer Repair Technician
Burgoyne Computers LLC.
08.2002 - 06.2007
- Repairing customers’ computer systems, troubleshooting hardware and software issues, advising on repairs or other possible solutions
- Performing software related tasks such as; virus removal, data recovery, software and system driver updates and system and network security checks
- Building custom computer systems or hardware and software solutions for customers based on specific needs or work environment
- Setting up and maintaining wide area networks and local area networks for permanent or temporary use
- Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
- Refurbished used computers and technological equipment, saving companies money.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Education
Bachelor of Computer Science - Computer Science, Networking, Microsoft
06.2007
Performed CompTIA A+ and Network+ training
Completed Microsoft Training.
High School Diploma -
05.1997
Interests Web design, graphic design, web development, mobile OS platforming (e.g. Android, iOS, Chrome OS, windows mobile) system environments, network infrastructure, computer repair, computer systems design
Skills
- Organizational Improvements
- Social Perceptiveness
- Microsoft Exchange
- Hardware Improvements
- Continuous Improvements
- Microsoft Active Directory
- Windows Server Management
- Client Service and Support
- System Acceptance
- Virtualization
- Technical Support
- Process Optimization
- SOP Creation
- Cloud Services
- MS Office
- Teamwork and Collaboration
Interest in Electrical Engineering
As a teenager I would work with my grandfather in the summers wiring homes and installing fixtures, switches and outlets. Setting up breaker boxes and running romex through new homes. This fostered my love of tinkering and even got me my first start in computers. A friend of my dad gave us an old 386 and I tinkered with that thing until I could eventually run windows 95 on it.
This gave way to my love of Electronic engineering as well, which has brought me to computer and systems engineering. In my spare time I like working on my home, making it a smart home and building upright arcade machines.
Timeline
Senior Systems Engineer III - Usana Health Sciences Inc.
05.2019 - Current
Junior Systems Engineer / Helpdesk Supervisor - Celtic Bank
06.2016 - 05.2019
Systems Support Specialist - PlanSource Holdings LLC
06.2015 - 06.2016
Tier 1 & Tier 2 Support Specialist - R Systems Solutions Inc.
04.2013 - 05.2015
Director of Information Technology - MotoSat Satellite Solutions LLC.
06.2007 - 02.2013
Owner | Lead Computer Repair Technician - Burgoyne Computers LLC.
08.2002 - 06.2007
Salt Lake Community College - Bachelor of Computer Science, Computer Science, Networking, Microsoft
Hunter High School - High School Diploma,