JEREMY KINDER
West Jordan,UT
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Dynamic Systems Engineer with 17 years of expertise in infrastructure development for on-premises and cloud computing platforms. Proven track record of facilitating seamless transitions for customers migrating from traditional on-premises solutions to innovative cloud-based deployments, effectively mitigating challenges associated with onsite computing. Recognized for delivering meticulously planned transition architectures that enhance operational efficiency and reliability. Committed to fostering enduring partnerships with vendors and clients while demonstrating proficiency in installing, configuring, and monitoring complex systems and infrastructures.
Overview
19
19
years of professional experience
Work History
Senior System Support Engineer
American Logistics
St. George, UT
02.2025 - Current
- Built and implemented Zabbix monitoring server on Almalinux for advance detection on over 300 systems on prem and in cloud. Incorporated MS Teams alerts, notification email and mobile application.
- Mentored junior engineers, fostering technical skills and promoting knowledge sharing within the team.
- Implemented process improvements, optimizing system performance and ensuring seamless logistics operations.
- Developed and maintained documentation for system configurations, facilitating knowledge transfer and compliance adherence.
- Collaborated with cross-functional teams to identify system requirements and support integration of new technologies.
- Managed escalated support tickets, ensuring timely resolution of complex issues impacting service delivery.
- Implemented robust backup strategies using Veeam and AWS S3 for geographically diverse storage, ensuring data integrity was maintained during system failures or disaster scenarios.
Senior Systems Engineer
Usana Health Sciences Inc.
Salt Lake City, UT
05.2019 - 09.2024
- Created system design models and specifications to support system programmers and development teams.
- Configured, installed and upgraded SQL databases.
- Built a generative AI chatbots for the HR team, to help with onboarding, answer general HR question related to the employee handbook and insurance questions.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Researched software and systems products to determine purchase recommendations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Performed root cause analysis to provide resolutions for production issues.
- Conducted end-user reviews for modified and new systems.
- Completed software updates and assessed security patches for optimized computer use.
- Checked for accuracy and functionality during implementation of new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Documented system configuration, mapping and processes.
- Optimized networked software and operating systems by applying updates and patches.
- Assisted employees with resolving network problems at remote locations.
- Implemented Device 42, for the tracking monitoring and organization of all servers, workstations and appliances.
Junior Systems Engineer / Helpdesk Supervisor
Celtic Bank
Salt Lake City, UT
06.2016 - 05.2019
- Partnered with development team on product development and application support plans.
- Collaborated with executive team to define business requirements and systems goals.
- Performing troubleshooting, log analysis, system and environment solutions for users/employees, providing service information and possible workaround solutions if a permanent solution was not currently available.
- Communicated technical development stages and provided design support to stakeholders.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Educated and trained 4 employees on new technologies through presentations and individual support.
- Supported software integration and implemented maintenance enhancements.
- Provided escalation path if an issue needed to be escalated to a third-party vendor support team.
- Administration, management and update of servers, systems and third-party software and application solutions
Systems Support Specialist
PlanSource Holdings LLC
Orlando, FL
05.2015 - 06.2016
- Monitored network hardware of over 30 Cisco managed switches operations to evaluate proper configuration.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Worked with support manager to maintain QA, engineering, marketing and operations goals.
- Provided faculty and staff with security software and network configuration support.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Conducted research and sampling to compile resources to assist and expedite problem resolution.
- Developed comprehensive documentation to guide users through troubleshooting processes and promote self-sufficiency.
Tier 1 & Tier 2 Support Specialist
R Systems Solutions Inc.
Salt Lake City, UT
04.2013 - 05.2015
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Working with system administrators to configure and troubleshoot Microsoft Server 2008 and 2012 and Exchange 2003, 2007, 2010, 2013, O365 and IBM Notes /Domino Environments.
- Documented faults and bugs for referral to development staff for use in updates.
- Maintained training on the latest products and software solutions, including current internal and customer beta software.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to client inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Director of Information Technology
MotoSat Satellite Solutions LLC.
Salt Lake City, UT
06.2007 - 02.2013
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Oversaw development and implementation of improvements to support and network operations.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Built and implemented a warehouse management system software application to track over 5,000 parts and enable centralized management of pull/pack tasks.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Education
Bachelor of Computer Science - Computer Science, Networking, Microsoft
06.2007
A+ Certified
Network+ Certified
Microsoft MCSE Certified
AWS Admin Certified
High School Diploma -
05.1997
Interests Web design, graphic design, web development, mobile OS platforming (e.g. Android, iOS, Chrome OS, windows mobile) system environments, network infrastructure, computer repair, computer systems design
Skills
- Organizational Improvements
- Social Perceptiveness
- Microsoft Exchange
- Hardware Improvements
- Continuous Improvements
- Microsoft Active Directory
- Windows Server Management
- Client Service and Support
- Virtualization
- Technical Support
- Process Optimization
- Microsoft Azure /M365 Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior System Support Engineer - American Logistics
02.2025 - Current
Senior Systems Engineer - Usana Health Sciences Inc.
05.2019 - 09.2024
Junior Systems Engineer / Helpdesk Supervisor - Celtic Bank
06.2016 - 05.2019
Systems Support Specialist - PlanSource Holdings LLC
05.2015 - 06.2016
Tier 1 & Tier 2 Support Specialist - R Systems Solutions Inc.
04.2013 - 05.2015
Director of Information Technology - MotoSat Satellite Solutions LLC.
06.2007 - 02.2013
Salt Lake Community College - Bachelor of Computer Science, Computer Science, Networking, Microsoft
Hunter High School - High School Diploma,
Interest in Electrical Engineering
As a teenager I would work with my grandfather in the summers wiring homes and installing fixtures, switches and outlets. Setting up breaker boxes and running romex through new homes. This fostered my love of tinkering and even got me my first start in computers. A friend of my dad gave us an old 386 and I tinkered with that thing until I could eventually run windows 95 on it.
This gave way to my love of Electronic engineering as well, which has brought me to computer and systems engineering. In my spare time I like working on my home, making it a smart home and building upright arcade machines.