Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Kinney

Kensington,CT

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Interstate Aviation
Oxford, CT
06.2024 - Current
  • Greet incoming customers, and provide needed services as necessary.
  • Manage incoming calls.
  • Provide course information to prospective students inquiring about flight lessons over the phone, via email, and in-person customer walk-ins.
  • Provide information to existing pilots inquiring about advanced flight training, flight reviews, etc.
  • Utilize the online scheduling system for reserving student, customer lessons, and flights.
  • Customer billing, credit card transactions (QuickBooks Online, AvPos credit card processing).
  • Document scanning and emailing to the parent office, and document copying.

Server

The Avenue Restaurant
Berlin, CT
10.2021 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Set up dining room to meet hospitality and service standards.

Restaurant and Events Manager

Hornblower
Boston, MA
05.2022 - 05.2023
  • Manage yacht charters with guest counts ranging from 25-600 depending on type of event being hosted
  • Conducted financial paperwork before and after each cruise to ensure that registers and banks for each deck were accurate and ensured that brinks deposit slips were accurately filled out
  • Operate all restaurant systems including point of sale and inventory purchasing system
  • Coached staff on up-selling techniques to drive revenue and customer service
  • Conducted pre-cruise meetings and communicate to employees all necessary information regarding the cruise such as seating charts, bar packages and boarding procedures

General Manager

Box Bistro
Berlin, CT
01.2021 - 05.2022
  • Managed all storefront employees to ensure that daily tasks and requirements were met, customers were served, and store was set up for a successful day of business
  • Managed all active social media pages including Instagram and Facebook, while utilizing Instagram stories and reels to gain customer attention and loyalty
  • Managed a weekend crew of 15+ employees to accurately weigh, prep and serve over 500+ meals that would be sold in store and sent out for home delivery
  • Published the business website daily to ensure that customers had an accurate representation of what we had in inventory that business day
  • Managed and created driving routes for drivers that would travel throughout the State of Connecticut for home delivery services
  • Managed, tracked and ordered all dry good inventory, retail products from third party distributors, as well as prepared meals sold in store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system as well as processing end of the day reports of sales and cash on hand

Education

Bachelor of Science - Marketing

Central Connecticut State University
New Britain, CT
05.2022

Skills

  • Private Pilot (ASEL)
  • Management
  • Payroll
  • Leadership
  • Issue and conflict resolution
  • Networking

Timeline

Customer Service Representative

Interstate Aviation
06.2024 - Current

Restaurant and Events Manager

Hornblower
05.2022 - 05.2023

Server

The Avenue Restaurant
10.2021 - Current

General Manager

Box Bistro
01.2021 - 05.2022

Bachelor of Science - Marketing

Central Connecticut State University

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