Jeremy Kissoon
Tampa,FL
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Financial production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
4
4
years of professional experience
Work History
Director of Processing
Nationwide Title Clearing
04.2023 - 10.2023
- Hire, train, motivate and coach employees as they provide attentive, efficient services to clients and colleagues in addition to assessing employee performance, and providing helpful feedback and training opportunities.
- Collaborate with senior managers in the development of performance goals and long-term operational plans.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
- Analyze operations to evaluate performance and its staff in meeting objectives, and to determine areas of potential cost reduction, program improvement, or policy change.
- Ensure procedures and routing forms are written and are up to date for all processes in the department.
- Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems.
- Direct, plan, and implement policies, objectives, and activities to ensure continuing operations, to maximize returns on investments, and to increase productivity.
- Review and understand the impact, risk and exposure of contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities.
Workflow Review & Admin Manager
Nationwide Title Clearing
10.2022 - 04.2023
- Use subject matter expert knowledge to supply Establishment with information to onboard new clients and new services for existing lines of business.
- Attend coordination meetings to establish the initial steps and milestones to establish and/or re-establish services.
- Review all documentation for incoming clients, services, and projects, and coordinate with Establishment of any incoming work.
- Manage priority cycles with the Executives, Establishment, Client Services Reps, IT, Finance, Legal, Business Analyst, Product Owner and Scrum.
- Establish and maintain File Services policies and procedures by coordinating with the manager of the department.
- Places and tracks tasks on any billing set up issues, on anything in production where the line is broken and/or needs enhanced and on any additional client direction/clarification required for production.
- Prioritize tasks placed with Business Analyst, Product Owner, Scrum and File Services Account Establishment Specialist/Coordinator based on feedback from Executives.
- Present for all production testing of updates to new production line and existing production lines.
File Auditor
Nationwide Title Clearing
11.2021 - 10.2022
- Audited servicing files under various contracts by answering a series of questions regarding the collateral files.
- Provided support with data-related projects as needed by team.
- Wrote detailed work instructions in compliance with Standard Operating Procedures on Process Flow.
- Conducted demos to company executives on current processes.
- Answering all External Audit Queries for Independent Contractors.
Online Researcher
Nationwide Title Clearing
02.2020 - 11.2021
- Collate, compile and review of various documents pertaining to a client’s mortgage.
- Follow strict company guidelines and procedures to maintain the privacy and confidentiality of important clientele information.
- Communicate with other team members for clarification on client orders.
- Identify and Resolve discrepancies related to client orders and upload related documents
- Use of multiple software/ company database to gain access to various county records to conduct research and purchase documents relating to clients.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL12.2019
Skills
- Business Planning
- Operations Management
- Business Administration
- Contract Negotiation
- Logistics Management
- Project Coordination
- Staff Management
- Project Management
- Issues Resolution
- People Management
- Strategies and Goals
- Verbal and Written Communication
Timeline
Director of Processing
Nationwide Title Clearing
04.2023 - 10.2023
Workflow Review & Admin Manager
Nationwide Title Clearing
10.2022 - 04.2023
File Auditor
Nationwide Title Clearing
11.2021 - 10.2022
Online Researcher
Nationwide Title Clearing
02.2020 - 11.2021
Bachelor of Science - Biomedical Sciences
University of South Florida
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