Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Hi, I’m

JEREMY KITCHEN

Senior Operations Manager
Memphis,TN
JEREMY KITCHEN

Summary

Versatile Senior Manager specializing in Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
years of professional experience
9
years of post-secondary education

Work History

Mphasis
Bartlett, TN

Tangoe Fixed Senior Manager
02.2020 - Current

Job overview

  • As a Senior Manager I am responsible for the Tangoe Fixed application support group
  • In this role I provide strategic direction, managing a core team of 8 individuals both in the US and internationally
  • Our teams are client facing and provide audit support for invoices for hundreds of clients through email and ServiceNow
  • High demand and significance for retaining clients
  • Daily meetings and coordination with Director of Operations.
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Produced staffing matrix to provide adequate coverage of department.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Held monthly meetings to create business plans and workshops to drive successful business.

MMS Group
Bartlett, TN

Senior Manager
06.2017 - 03.2020

Job overview

  • Responsible for the Mobility Managed Services (MMS) Group
  • The Senior Manager of Mobility Services helps provide strategic direction for the MMS Group along with the Director of Operations
  • Consists of 4 core teams with over 35 employees
  • Responsible for monthly optimizations and customer meetings, as well as informing customers on the best practices to manage their account; options in systems reporting; MDM; end user access; and, identifying and eliminating inefficiencies
  • White Glove Team - Escalated clients who need special attention are handled by this group
  • Project plans get initiated to bring clients back into green status
  • Client Facing PA Team – Handle any orders that need client details to complete
  • Our Fulfillment handler to our clients.
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Asentinel
Memphis, TN

Technical Project Manager
12.2013 - 03.2017

Job overview

  • As a Technical Project Manager, I am maintaining communication and scheduling between departments
  • Ensuring development assignments are processed in a timely manner, resolving any issues as they are presented, documenting and updating any changed to client specifications so they are retained for future projects, reviewing internal process for helpdesk and professional services, scheduling and reviewing new implementations, and updating and administrating our databases for tracking issues.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Communicated project plans and progress to key stakeholders and project contributors.

Education

University of Memphis
Memphis, TN

Bachelor of Arts from Graphic Design
08.2001 - 05.2006

Cordova High School
Cordova, TN

High School Diploma
08.1997 - 05.2001

Skills

Business administration

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Additional Information

  • AWARDS , Power Up Rewards Highest Rated Employee Tangoe, 2019 Bachelor of Arts in Graphic Design, University of Memphis, Memphis, TN May 2006 High School Diploma, Cordova High School, Memphis TN, 1998 - 2001

Interests

Painting / Art

Wood Working

Timeline

Tangoe Fixed Senior Manager

Mphasis
02.2020 - Current

Senior Manager

MMS Group
06.2017 - 03.2020

Technical Project Manager

Asentinel
12.2013 - 03.2017

University of Memphis

Bachelor of Arts from Graphic Design
08.2001 - 05.2006

Cordova High School

High School Diploma
08.1997 - 05.2001

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JEREMY KITCHENSenior Operations Manager