Overview
Work History
Skills
Timeline
SalesManager
Jeremy Kline

Jeremy Kline

Springfield,Missouri

Overview

27
27
years of professional experience

Work History

Fiber Operations Manager

Total Highspeed Solutions
Nixa, MO
03.2021 - 09.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Enforced federal, state, local and company rules for safety and operations.
  • Collaborated with team leaders on quality audits.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Supported accident investigations and prepared related paperwork.
  • Monitored resource use to achieve set goals within budget constraints.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.

Fiber Optic Technician

Total Highspeed Solutions
Nixa, MO
11.2018 - 03.2020
  • Installed, terminated, spliced and tested fiber optic cables.
  • Troubleshot and repaired fiber optic systems.
  • Performed maintenance on fiber optic networks.
  • Inspected and tested fiber optics equipment to ensure optimal performance.
  • Maintained documentation of all network changes and repairs.
  • Built out new fiber runs for customer connections.
  • Programmed optical power meters to perform loss measurements.
  • Conducted fusion splicing of single-mode and multi-mode fibers.
  • Calibrated test equipment to verify accuracy of readings.
  • Identified issues with existing cable plants using OTDRs.
  • Documented installation records in a timely manner.
  • Provided technical support to customers regarding their fiber optic needs.
  • Assisted with the development of new technologies related to fiber optics.
  • Created drawings for outside plant construction projects.
  • Ensured that safety standards were met during installation processes.
  • Worked with other technicians as part of a team on large projects.
  • Resolved complex problems associated with diverse telecom systems.
  • Organized and coordinated resources required for successful completion of jobs.
  • Tracked inventory levels of tools, parts, supplies., used in job sites.
  • Monitored progress reports and documented results from each job site visit.
  • Provided training to personnel on proper use of tools and techniques related to fiber optics.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
  • Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
  • Spliced cables with hand tools, epoxy or mechanical equipment.
  • Installed outside plant fiber optics in manhole and telco boxes.
  • Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
  • Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
  • Used [Software] to document and report on completed work.
  • Utilized software applications to monitor and troubleshoot telecom devices from remote locations.
  • Created sensors and conducted thorough inspections to locate fiber optic system defects.
  • Communicated with customers to access work areas and explain work.
  • Pulled lines to proper tension for safety and durability of installation work.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
  • Set up modems and other hardware with necessary cables.
  • Completed line work at heights using bucket trucks and underground using access points.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Worked with truck-mounted reels to complete large installation projects.

Lead Fiber Optic Technician

Total Highspeed Solutions
Nixa, MO
03.2020 - 03.2021
  • Performed splicing and termination of fiber optic cables according to industry standards.
  • Developed, implemented and maintained a comprehensive preventive maintenance program for all fiber optic equipment.
  • Conducted system tests, inspections and troubleshooting to ensure optimal performance of the network.
  • Monitored and responded promptly to customer inquiries related to fiber optic services.
  • Provided technical support in resolving complex installation issues with existing or new fiber optic systems.
  • Coordinated with vendors regarding parts and materials needed for repair or upgrades of existing fiber optics systems.
  • Managed projects from inception through completion including budgeting, scheduling, testing and documentation.
  • Maintained records of work done on each project including time spent, materials used.
  • Assisted in the design of new networks as well as improved configurations for existing networks.
  • Supervised junior technicians in their tasks such as cable installation, splicing and termination.
  • Prepared detailed reports on system performance levels and recommended changes when necessary.
  • Ensured safety protocols were followed during all installations or repairs of fiber optics systems.
  • Trained personnel on proper use of tools and techniques involved in handling fiber optics systems.
  • Documented any problems encountered during the course of a job and provided recommendations for corrective action.
  • Resolved any customer complaints related to service quality or failure to meet deadlines.
  • Created detailed plans outlining how a particular job should be completed within established guidelines.
  • Identified potential problems before they occurred by conducting regular maintenance checks on all equipment.
  • Implemented procedures that ensured accuracy in data transmission over long distances via fiber optics cables.
  • Analyzed results from various tests conducted on the network infrastructure to identify areas needing improvement.
  • Provided guidance to other team members regarding best practices for working with fiber optics technology.
  • Participated in meetings with clients to discuss progress made on projects involving the use of fiber optics technology.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Recommended optical, optic-equipment design and material changes to reduce processing times.
  • Updated project documentation to reflect changes to procedures and processes based on compiled data.
  • Calibrated devices and documented procedures to maintain current maintenance records.
  • Collaborated closely with other departments to develop and implement laser systems.
  • Setup and properly maintained all equipment to achieve precise testing and maximum functionality.
  • Set up, maintained and operated laser systems, microscopes and oscilloscopes to assist photonics analysis.

Fiber Engineer/Design Engineer

Total Highspeed Solutions
Nixa, MO
07.2019 - 09.2023
Highspeedfrom and worked with them on how much drain were using.

Network Cable Installer

Protel communications
Springfield, MO
05.2010 - 10.2018
  • Installed, terminated and tested Cat5e and Cat6 network cables in accordance with industry standards.
  • Troubleshot and resolved any issues related to the installation of new or existing cabling systems.
  • Built and configured patch panels, wall jacks, outlets, racks and other equipment associated with structured cabling systems.
  • Maintained records of all installed cable runs in a database for future reference.
  • Performed physical cable management including labeling and organizing cables for easy identification.
  • Conducted testing to ensure proper operation of newly installed cabling systems using appropriate test equipment such as tone generators and multimeters.
  • Responded promptly to customer inquiries regarding service or technical support requests.
  • Provided comprehensive post-installation maintenance services on an ongoing basis, including repair work when needed.
  • Assisted in the development of project plans according to customer requirements and timelines.
  • Calculated power consumption needs for each device connected to the network system.
  • Connected routers, switches, hubs, access points, firewalls and other networking devices.
  • Ensured that all safety protocols were followed while working onsite at customer locations.
  • Followed local building codes when installing network cabling infrastructure.
  • Provided training sessions for customers on how to use their new networking hardware and software.
  • Repaired existing wiring problems due to environmental factors such as corrosion or wear and tear.
  • Developed detailed documentation of installed networks for future reference by technicians.
  • Diagnosed complex network issues using advanced troubleshooting techniques.
  • Evaluated current IT infrastructure against customer needs in order to make recommendations for upgrades or changes.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Installed cabling from transport and wiring closets to customer access outlet.
  • Diagnosed errors and technical problems and determined solutions to produce timely service reports.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Selected correct tools or methodologies to perform specific cabling tasks.
  • Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
  • Scanned customers' cable systems electronically to pinpoint potential problems.

Network Install Manager

Protel communications
Springfield, MO
07.2012 - 11.2018
  • Managed installation and implementation of new software systems for clients.
  • Provided technical support to users regarding system installation and configuration.
  • Developed procedures to ensure smooth transition from old to new software systems.
  • Conducted training sessions for end-users on the use of new software systems.
  • Identified, diagnosed and resolved technical issues related to system installations.
  • Assisted in troubleshooting hardware and software problems related to system installations.
  • Collaborated with IT staff to ensure successful integration of software systems into existing network infrastructure.
  • Monitored user feedbacks and addressed any complaints or suggestions regarding system installations.
  • Maintained accurate records of all installed software systems and versions used by customers.
  • Ensured compliance with corporate policies and standards when installing new software systems.
  • Performed periodic maintenance tasks such as patching, upgrading, testing., on installed software systems.
  • Evaluated customer requirements for system installations and provided appropriate solutions.
  • Coordinated with vendors for procurement of necessary hardware and software components required for system installation.
  • Analyzed customer's current setup before installing a new software system in order to identify potential risks or conflicts that may arise during the process.
  • Researched latest industry trends in order to stay up-to-date with emerging technologies related to the field of system installation management.
  • Prepared and planned worksites to help jobs run smoothly.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Resolved labor, design and tool issues during construction projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Inspected sites before and after construction projects.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Completed investigations into complaints, incidents and accidents at work sites.

PBX Technician

Toshiba Business Phone System
Los Angeles, CA
05.1996 - 10.1999
  • Installed and configured various types of wire systems, including electrical wiring, telephone cables, security systems and data networks.
  • Performed preventive maintenance activities on existing wire systems to ensure optimal performance.
  • Inspected buildings for potential wiring issues and provided appropriate solutions.
  • Organized and labeled wires in accordance with standard industry protocols.
  • Monitored the status of newly installed wire systems to ensure proper functionality.
  • Installed power supplies, network cards and other components related to wiring projects.
  • Tested the quality of wire connections using specialized tools such as multimeters and oscilloscopes.
  • Identified faulty wires or components through troubleshooting techniques.
  • Configured routers, switches and other networking hardware according to customer specifications.
  • Updated system documentation when changes were made to existing wire systems.
  • Coordinated with contractors regarding scheduling of installations or repairs.
  • Provided technical support for customers who experienced problems with their wiring systems.
  • Ensured that all safety regulations were followed during installation or repair processes.
  • Trained new employees on how to properly install and maintain various types of wire systems.
  • Resolved conflicts between technicians regarding installation procedures or project timelines.
  • Stayed up-to-date on current trends in the field of wire system installation and repair.
  • Maintained a clean work environment by disposing of waste materials in accordance with safety regulations.
  • Provided progress reports to supervisors at regular intervals throughout each project.
  • Adhered to company policies while working on customer premises.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Met with clients to discuss security features, needs and service costs.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Tracked material and equipment inventory, upkeep and maintenance.
  • Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.

Skills

  • Instructing Customers
  • System Repair
  • Equipment Installation
  • Safety Awareness
  • Installing Equipment
  • Diagnosing Issues
  • Safety Practices
  • Writing Reports
  • Configuring Equipment
  • Maintaining Components
  • Educating Customers
  • Business Development
  • Production
  • Marketing
  • Process Improvement
  • Program Administration
  • Document Control
  • Health and Safety Compliance
  • Maintenance Planning
  • Financial Management
  • Incidents Management
  • Performance Monitoring
  • Data Analysis
  • Inventory Management
  • Contract Management
  • Labor Relations
  • Workflow Optimization
  • Customer Service
  • Business Planning
  • Organizational Management
  • Performance Reporting
  • Performance Evaluations
  • Management
  • Assignment Delegation
  • Quality Assurance Controls
  • Consultative Sales
  • Work Flow Planning
  • Business Strategy Development
  • MS Office
  • Risk Management
  • Staff Management
  • Operations Management
  • Project Leadership
  • Project Estimation
  • Cost Analysis
  • Process Development
  • Project Planning
  • Root Cause Analysis
  • System Design
  • Quality Control
  • Technical Reporting
  • Schematic Reading
  • Design Development
  • System Troubleshooting
  • Quality Control Processes
  • Standards Compliance
  • Documentation Assessments
  • Document Review
  • Compliance Requirements
  • Performance Improvement
  • Audit Process Coordination
  • Quality Control Data Compilation
  • Solution Development and Optimization
  • Quality Issue Identification
  • Finished Goods Inspection
  • Staff Training
  • Data Capture and Analysis
  • Safety Compliance
  • Troubleshooting and Diagnostics
  • New Testing Methodologies
  • 25 years experience in this field
  • I helped build out a fiber optic company, along with it received an RUS government funding to build out a large reconnect project I assisted in this from the beginning up until Sept 2023

Timeline

Fiber Operations Manager

Total Highspeed Solutions
03.2021 - 09.2023

Lead Fiber Optic Technician

Total Highspeed Solutions
03.2020 - 03.2021

Fiber Engineer/Design Engineer

Total Highspeed Solutions
07.2019 - 09.2023

Fiber Optic Technician

Total Highspeed Solutions
11.2018 - 03.2020

Network Install Manager

Protel communications
07.2012 - 11.2018

Network Cable Installer

Protel communications
05.2010 - 10.2018

PBX Technician

Toshiba Business Phone System
05.1996 - 10.1999

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Jeremy Kline