Jeremy Knapp
Ashville
Summary
Accomplished Branch Operations Manager with a proven track record at Rite-Way Industrial, enhancing client loyalty through strategic planning and exceptional customer service. Skilled in compliance reporting and fostering employee development, I significantly improved operational efficiency and team productivity. Expert in navigating complex challenges with innovative solutions, driving sustainable branch growth. Strong background in Logistical routing and Truck management.
Overview
19
19
years of professional experience
Work History
Branch Operations Manager
Liquid Environmental Solutions Corp
01.2021 - 04.2024
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Maintained friendly and professional customer interactions.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Utilized financial software to prepare consolidated financial statements.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Branch Operations Manager
Rite-Way Industrial
04.2015 - 01.2021
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
Vacuum Truck Operator
Rite-Way Industrial
04.2005 - 04.2015
- Enhanced workplace safety by performing regular maintenance checks on the vacuum truck.
- Resolved client issues through timely communication and professional conduct during service calls.
- Increased job efficiency by operating vacuum truck equipment safely and effectively.
- Collaborated with team members to complete complex jobs, promoting a positive work environment.
- Protected natural resources by adhering to environmental guidelines when handling waste materials at disposal facilities.
- Maximized productivity by accurately completing required paperwork, including timesheets, service reports, and incident logs.
- Assisted in training new hires, sharing expertise to improve overall team performance.
- Maintained company equipment inventory, ensuring sufficient supplies were available for each project''s completion without delays.
- Adapted to various job site conditions, ensuring safe and efficient operation of the vacuum truck in diverse settings.
Education
High School Diploma -
Central Baptist Academy
Columbus, OH01-2001
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Employee development
- Location auditing
- Customer and vendor relations
- Safety protocol
- Branch operations management
- Decision-making
- Coaching and mentoring
- Shift scheduling
- Reliable
Timeline
Branch Operations Manager
Liquid Environmental Solutions Corp
01.2021 - 04.2024
Branch Operations Manager
Rite-Way Industrial
04.2015 - 01.2021
Vacuum Truck Operator
Rite-Way Industrial
04.2005 - 04.2015
High School Diploma -
Central Baptist Academy
Similar Profiles
Michael ManciniMichael Mancini
CDL Class A Truck Driver at Liquid Environmental Solutions CorpCDL Class A Truck Driver at Liquid Environmental Solutions Corp
Kevin WilliamsKevin Williams
Driver Field Technician at Liquid Environmental Solutions CorpDriver Field Technician at Liquid Environmental Solutions Corp
Floyd ClarkFloyd Clark
Plant Supervisor at Liquid Environmental Solutions Corp.Plant Supervisor at Liquid Environmental Solutions Corp.