Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeremy Knisley

Litchfield,MN

Summary

Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.

Overview

24
24
years of professional experience

Work History

Parts Specialist

Towmasterelpaso
Litchfield, MN
01.2025 - Current
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Identified potential problems with defective or damaged parts before they reached customers.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Customer Service to promote returns of current customers and new by word of mouth,

General Manager

Parts City Kimball
Kimball, MN
06.2014 - 11.2022
  • Oversaw the daily activities of subordinate staff members including assigning tasks and monitoring progress.
  • Managed employee schedules and daily assignments.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Analyzed parts performance data to identify trends and make informed purchasing decisions.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Trained new employees in all aspects of the store's operations, policies and procedures.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Compiled reports summarizing sales data, inventory levels and customer feedback.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Received, examined and reshelved returned parts.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Utilized parts management software for inventory tracking and order processing.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with suppliers on delivery schedules to meet customer needs.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Reviewed purchasing orders for accuracy and completeness.
  • Organized promotional events to increase sales of auto parts products.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted complimentary battery checks, testing and wiper installations.
  • Implemented processes for receiving, stocking and organizing merchandise in the warehouse.
  • Researched potential vendors to identify cost-effective sources of supply.
  • Provided technical advice and assistance to customers regarding product selection.
  • Responded promptly to customer inquiries regarding pricing, availability, product features and other related issues.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Monitored customer service standards and took appropriate action when necessary.
  • Maintained records of sales, returns, warranties and other transactions.
  • Inspected parts received from vendors for quality assurance purposes.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.

Auto Parts Sales

Parts City Litchfield
Litchfield, MN
12.2000 - 06.2014
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Negotiated and closed deals with minimal oversight.
  • Performed regular cycle counts to ensure accurate inventory levels in the system.
  • Entered new part numbers into the computer system for ordering purposes.
  • Greeted customers upon arrival to assess their needs and provide assistance.
  • Developed strategic sales initiatives to pitch products and services.
  • Assisted with inventory management by stocking shelves, organizing items, and restocking supplies as needed.
  • Researched availability of requested parts from suppliers when necessary.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Processed incoming orders for parts from customers accurately and efficiently.

Education

High School Diploma -

ACGC High School
Grove City MN
06-1995

Skills

  • Inventory management
  • Parts ordering
  • Vendor relations
  • Customer service
  • Customer interaction
  • Supply orders

References

References available upon request.

Timeline

Parts Specialist

Towmasterelpaso
01.2025 - Current

General Manager

Parts City Kimball
06.2014 - 11.2022

Auto Parts Sales

Parts City Litchfield
12.2000 - 06.2014

High School Diploma -

ACGC High School

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Jeremy Knisley