JEREMY KRANK
Lakewood,CO
Summary
Proven Resolution & Data Analyst at Boston Scientific, adept in SAP and optimizing inventory control, I excel in building lasting customer relationships and enhancing sales performance. Recognized for exceptional attention to detail and a consultative sales approach, I consistently lead in call performance and invoice accuracy, driving improved customer satisfaction.
Overview
9
9
years of professional experience
Work History
Resolution & Data Analyst
Boston Scientific
Lakewood, Colorado
06.2024 - 12.2024
- Issued Credits and Re-Bills to accounts that were invoiced incorrectly
- Processed Bulk Swaps
- Swapping Product an account already purchased for product used in a procedure that came from consignment
- Ran a daily end of day report to be sure the team was at an equal $ amount for the tasks we completed
- Created new accounts in the system
- Closed accounts that were no longer active in the system
- Closed Sales Reps that left the company
- Opened accounts in the system for New Sales Reps
US Sales Support Agent
Boston Scientific
Lakewood, Colorado
02.2022 - 06.2024
- Worked with Sales Reps to correct billings
- Re-Ordered product for Sales Reps
- I was the Subject Matter Expert after our transition to Sales Force that we used to process email cases
- I was in charge of the Demo Team - ordering Demo Product to be built and shipped to the Sales Reps
- I was specifically requested by another team to be included in doing daily leads reports
- I was always one of the top performers for calls taken and email cases done each day
- Within 6 months of starting this position I began training New Hires
Contract Agent
Boston Scientific
Lakewood, Colorado
07.2021 - 02.2022
- Called/Received calls for patients to upgrade their cellular adaptors for their Latitude Communicators
- Was in charge or re-ordering adaptors for patients that never received theirs
- Received an email from a Sales Rep that went all the way up to the VP of Global Customer Care at the time, which was a big deal to get that kind of review from a Sales Rep
Sales Associate
Kohl's
Lakewood, CO
08.2020 - 09.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Loaded and unloaded merchandise using ladder and pallet jack
- Tracked stock using company inventory management software
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Maintenance Worker
Pinehurst Country Club
Denver, CO
06.2018 - 05.2020
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
- Safely and effectively handled wide range of cleaning products and solutions
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment
- Installed new locks, door handles, and door closers
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality
Salesperson
Tony Dardano
Denver, CO
03.2016 - 02.2019
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Networked within community to build and nurture successful relationships with new and long-term customers
- Displayed merchandise by arranging in appealing ways to boost sales
Education
High School Diploma -
Cornell High School
Cornell, WI05.2000
Skills
- Sales Associate
- Customer Service
- Sales Performance
- Relationship Building
- Improved Customer Satisfaction
- Optimized Inventory Control
- Demo Order Management
- Call Performance Excellence
- Invoice Correction Expertise
- Data filtering
- Data formatting
- Workflow automation
- SAP
- Attention to detail
References
References available upon request.
Timeline
Resolution & Data Analyst
Boston Scientific
06.2024 - 12.2024
US Sales Support Agent
Boston Scientific
02.2022 - 06.2024
Contract Agent
Boston Scientific
07.2021 - 02.2022
Sales Associate
Kohl's
08.2020 - 09.2021
Maintenance Worker
Pinehurst Country Club
06.2018 - 05.2020
Salesperson
Tony Dardano
03.2016 - 02.2019
High School Diploma -
Cornell High School
Similar Profiles
CHERRY THAUNGCHERRY THAUNG
Material Handler at Boston ScientificMaterial Handler at Boston Scientific
Colten BirdsongColten Birdsong
CRM Field Clinical Representative at Boston ScientificCRM Field Clinical Representative at Boston Scientific
Amos AtangaAmos Atanga
Machine Operator II ( Watchman Anchor Wrap) at Boston ScientificMachine Operator II ( Watchman Anchor Wrap) at Boston Scientific
Halima ABDIHalima ABDI
Medical Device Assembler at Boston ScientificMedical Device Assembler at Boston Scientific
Annie StadigAnnie Stadig
Program Administrator at Jefferson County Human ServicesProgram Administrator at Jefferson County Human Services