Jeremy Kruse
Kennard,NE
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
17
17
years of professional experience
Work History
Apprentice Electrician
Pearson Electric
Kennard , NE
11.2024 - Current
- Installed electrical systems in residential and commercial buildings.
- Assisted lead electricians with troubleshooting and repairs of electrical equipment.
- Maintained tools and equipment to ensure safe and efficient operation.
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Gathered required tools and equipment for each task to increase efficiency.
- Kept work areas clean, neat, and organized for efficient operations.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Apprentice Electrician (1 year and 4 months
- Worked on a wide arrangements of different services. Such as commercial building remodels, residential homes, assisted on main services to homes and out-buildings, lighting controls.
- Basic electrical wiring and installation
- Understanding of electrical safety procedures (OSHA 10hr completed)
- Pipe bending
- Blueprint and schematic reading (basic)
- Strong problem-solving and attention to detail
- Physical stamina and ability to work in various conditions
- Dependable and quick learner
Service Advisor
Mad Hatter Auto Repair
Omaha, NE
01.2018 - 08.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Handled telephone inquiries regarding appointments and work in process.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Participated in ongoing training activities related to automotive technology advancements.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Service Advisor and Parts Consultant
Woodhouse Auto Family
Blair , NE
05.2012 - 01.2018
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Responded to inquiries from internal staff members about part specifications or availability.
Control Room Technician
Cargill
Blair, Nebraska
08.2010 - 05.2012
- Operated refinery equipment to ensure safe and efficient production processes.
- Monitored system controls and adjusted parameters for optimal performance.
- Conducted routine inspections to identify and resolve equipment malfunctions.
- Collaborated with team members to maintain a safe working environment.
- Followed safety protocols and procedures to minimize hazards in operations.
- Identified process abnormalities and took corrective action when necessary.
- Operated valves to regulate flow of materials through process equipment such as pumps, compressors, exchangers, heaters, coolers, and reactors.
- Participated in training sessions designed to enhance knowledge of technical procedures.
- Analyzed samples for quality control purposes using laboratory instruments such as gas chromatographs or spectrometers.
- Assisted in troubleshooting problems with refinery processes or equipment malfunctions.
- Performed preventive maintenance on plant equipment such as filters and strainers.
Apprentice Electrician
Mohr Service
Bennington , NE
11.2008 - 10.2009
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Assisted with Main Electrical and Refrigeration Controls on Military commissaries.
- This was a traveling job where we were gone for 2 months at a time and home for 10 days.
Education
High School Diploma -
Arlington High School
05-2002
Skills
- Price Quoting
- Data Entry
- Computer Skills
- Quality Control
- Clerical Support
- Customer Service
- Service Estimates
- Service Recommendations
- CRM Software
- Repairs Scheduling
- Work Order Interpretation
- Conflict Resolution
- Customer Relationship Management
- Listening Skills
- Order Fulfillment
- Team Collaboration
- Mechanical Aptitude
- Workflow Management
Timeline
Apprentice Electrician
Pearson Electric
11.2024 - Current
Service Advisor
Mad Hatter Auto Repair
01.2018 - 08.2024
Service Advisor and Parts Consultant
Woodhouse Auto Family
05.2012 - 01.2018
Control Room Technician
Cargill
08.2010 - 05.2012
Apprentice Electrician
Mohr Service
11.2008 - 10.2009
High School Diploma -
Arlington High School