Jeremy Kryworuchko
Fisherville,KY
Summary
Skilled IT Professional with a background in diagnosing and resolving complex technical issues while ensuring high levels of customer satisfaction. Strengths include superb analytical skills, ability to work under pressure, and commitment to improving operational efficiency. Previous role involved streamlining support processes, driving customer satisfaction improvements, and fostering team collaboration. Solution-oriented Support Analyst known for high productivity and efficient task completion. Specialize in troubleshooting, data analysis, and customer service, ensuring smooth technology operations and user satisfaction. Excel in problem-solving, communication, and teamwork to deliver support that meets complex needs.
Overview
16
16
years of professional experience
Work History
Tech Support Analyst III
Amcor
01.2017 - Current
- Supported local IT Operations across 4 manufacturing plants
- Facilitated seamless project completion from initiation to closure
- Occupied primary role while aiding Level Two Server Team in completing server decommissioning tasks
- Contributed to the installation process for various IT appliances
- Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
- Resolved escalated tickets assigned by Service Desk team members in a timely manner according to SLA requirements
Systems Administrator
Comstock Brothers Electric
01.2012 - 01.2017
- Coordinated successful transition from outdated digital infrastructure to VOIP technology
- Enhanced communication infrastructure through transition to cloud-based Office 365
- Ensured smooth operation of entire IT infrastructure
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Provided technical support to end-users across the organization with IT related issues and queries.
Systems Administrator
The CSI Companies
01.2009 - 01.2012
- Deployed NetAPP SAN enhancing server virtualization
- Ensured optimal functioning of IT hardware and infrastructure
- Secured more favorable terms for the company's PC leasing contract
- Offered support services to upwards of 275 personnel both locally and remotely
Security Consultant
CitiBank
Jacksonville, FL
01.2009
- Managed employee access to various applications and systems via Active Directory
- Managed a variety of junior SQL administrative functions
- Managed access permissions in compliance with established security policies
Security Analyst
CSX Railroad
Jacksonville, FL
01.2008
- Granted Security access throughout Company including ADUC, GPO’s etc
- Wrote Scripts and worked with programmers to save out INFOSEC Team time in doing Tasks
- Worked closely with Director of IT and project managers to complete projects in a timely manner
- Took on the responsibility to Train New Contractors and document procedures in the department
Education
Bachleors - Information Security
ITT Tech
01.2006
Skills
- Project Execution
- Collaborative Team Member
- Detail-Oriented Professional
- Effective Solution Developer
- Ticket management
- End-User Hardware Assistance
- System Administration
- User Account Management
Timeline
Tech Support Analyst III
Amcor
01.2017 - Current
Systems Administrator
Comstock Brothers Electric
01.2012 - 01.2017
Systems Administrator
The CSI Companies
01.2009 - 01.2012
Security Consultant
CitiBank
01.2009
Security Analyst
CSX Railroad
01.2008
Bachleors - Information Security
ITT Tech