Jeremy Kuczynski
Marion,Iowa
Summary
A highly motivated customer service professional committed to surpassing customer expectations and ensuring utmost satisfaction. Skilled in cultivating strong client relationships and dedicated to helping organizations achieve their goals through exceptional customer service.
Overview
14
14
years of professional experience
Work History
Route Driver
Continental Battery Company
06.2020 - 05.2024
- Received, counted and inspected inventory for delivery.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
- Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Cashier/Customer Service
Walgreens
09.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hotel Night Auditor
Tru by Hilton
02.2019 - 09.2019
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
Overnight Manager
Quality Inn
02.2011 - 02.2019
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Night Auditor
Baymont Inn and Suites
07.2010 - 01.2011
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Education
High School Diploma -
Marion High School
Marion Iowa06.2004
Skills
- Proficient in Microsoft Word, Flexi-Sign
- Cash Handling
- Guest services
- Flexibility
- Team Work
- Reliability
- Adobe Illustrator
- Digital art
- Logo design
- Forklift
- Sales
- Organizational skills
- Windows
- Strong Work Ethic
- Excellent customer service
- Delivery Management
- GPS and route planning
- Local routes understanding
- Client Relations
- Guest Relations
- Reservation Management
- Audit Procedures
- Night Audit Reports
- Multitasking and Organization
- Decision-Making
- Hospitality service expertise
- Conflict Resolution
- Professional and Courteous
Timeline
Route Driver
Continental Battery Company
06.2020 - 05.2024
Cashier/Customer Service
Walgreens
09.2019 - 05.2020
Hotel Night Auditor
Tru by Hilton
02.2019 - 09.2019
Overnight Manager
Quality Inn
02.2011 - 02.2019
Night Auditor
Baymont Inn and Suites
07.2010 - 01.2011
High School Diploma -
Marion High School