Jeremy Lambert
San Diego,CA
Summary
Dynamic versatile, self motivated Community Manager with over 4 years of experience in directing property operations, staff productivity, and promotional strategies. Proven track record in boosting occupancy and cultivating long-term tenant relationships. Seeking opportunities to capitalize on extensive experience, from idea inception to successful execution, while maintaining budgets and schedules.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Manager
ConAm Management
San Diego, CA
09.2019 - Current
- Recently awarded and recognized company-wide as the Community Manager of the Year for 2022-2023
- Spearhead day-to-day operations of three properties, ensuring compliance with Operational Excellence standards
- Oversee rent collection procedures, achieving and surpassing benchmarks
- Maintain budget adherence, exceeding Controllable Net Operating Income goals
- Manage a 3-person team, implementing effective morale-building strategies and cutting-edge training
- Streamline tenant logistics and leases, optimizing appointments, showings, move-ins, and move-outs
- Plan and execute promotional activities, significantly increasing community engagement and occupancy
- Enhance office organization through efficient filing systems and confidential information management.
Business Manager
ConAm Management
San Diego, CA
03.2016 - 09.2019
- Assist Community Manager with daily onsite operations of a 100-unit 55+ senior apartment community
- Achieved a 0.01% community delinquency rate within three months
- Played a key role in reaching 100% community occupancy
- Completed TCAC audit with zero findings for the entire complex
- Identified market demands and customer trends, bringing in new customers and retaining existing ones
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
Assistant Store Manager/Field Specialist
Family Dollar, Inc
Hemet, CA
01.2012 - 12.2015
- Trained and supervised 10 associates, optimizing product and service delivery
- Improved revenue by 2% through operational execution and discipline
- Reduced shrink levels from 4.0% to 1.3%, enhancing overall store efficiency
- Assessed job applications and made hiring recommendations, securing top candidates for key positions
- Contributed to planning schedules, optimizing coverage and service demands
- Met or surpassed business targets through employee engagement and forward-thinking planning.
Barista
Starbucks
Temecula, CA
01.2011 - 12.2014
- Created and served individually made hot and cold beverages and food items
- Maintained a clean and organized workspace, earning Barista of the Month twice
- Recommended products based on a solid understanding of individual customer needs and preferences
- Pleasantly interacted with customers during hectic periods, promoting a positive environment.
Banquet Server/Cashier
Pechanga Resort and Casino
Temecula, CA
01.2011 - 12.2013
- Collaborated with kitchen, leadership, and serving staff to handle dining tasks efficiently
- Trained and certified in compliance with Four Diamond commitment to customer service
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Checked identification for proof-of-age and refused alcohol and tobacco sales to underage customers
- Assisted customers with special services, account updates, and promotional options.
Fuels Distribution Supervisor
Albertsons Companies LLC
Murrieta, CA
01.2005 - 09.2011
- Directed daily operations of a fuel station with 12 employees, achieving successful payroll budgets
- Negotiated contracts with freight companies, resulting in cost savings of 15%
- Diminished accidents by 80%, yielding $28,000 yearly cost savings
- Managed pricing, tracked daily cash balances, and ensured a clean customer-friendly environment
- Offered expertise in inventory management, facilitating accuracy and product availability.
Education
Associate of Science in Marketing -
Art Institute of Hollywood
07.2016
Skills
- Property Tours and Inspections
- Salesforce
- Tenant and Eviction Laws
- Business Development
- Workplace Safety
- Property Management
- Contract Negotiation
- On-site Leadership
- Accounts Payable
- Office Management
- Exceptional Customer Service
- Financial Control Administration
- Real Estate
- Security Monitoring
- Fair Housing Regulations
- Goals and Performance Operational Oversight
- Section 8 Systems and Software Programs
- Budgeting
- Appointment Scheduling
- Property Leasing Documentation and Paperwork
- Hospitality Management
- Effective Communication Skills
- Daily Operations Oversight
- Payroll
- Yardi
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Google Docs
- Microsoft Office
- Sales Banquet Experience
- Supervising Experience
- Recruiting
- Merchandising
- Microsoft PowerPoint
- Social Media Management
- Public Relations
- Time Management
- Word Processing
- Financial Concepts
- OneSite
- Communication Skills
- Organizational Skills
- Section 8, HUD, PBV, Tax Credit, LIHTC
- Accounting Software
- Conflict Management
- Project Management Software
- Negotiation
- Typing
- Asset Management
- Financial Report Writing
- Portfolio Management
- Profit & Loss Leadership
- Financial Budgeting and Reporting
Certification
- Certified Property Manager
- Crime Free Multi-Housing (Present)
- Workplace Harassment Supervisor (04/2019 - 04/2024)
- Fair Housing I & II (02/2020 - 02/2024)
- Diversity & Inclusion Supervisor (09/2020 - 09/2024)
- Conflict Resolution Supervisor (05/2020 - 05/2024)
- Food Handler Certification
- Certified Apartment Manager (01/2020 - 01/2024)
- Driver's License (Present)
- CDL
References
References available upon request.
Timeline
Community Manager
ConAm Management
09.2019 - Current
Business Manager
ConAm Management
03.2016 - 09.2019
Assistant Store Manager/Field Specialist
Family Dollar, Inc
01.2012 - 12.2015
Barista
Starbucks
01.2011 - 12.2014
Banquet Server/Cashier
Pechanga Resort and Casino
01.2011 - 12.2013
Fuels Distribution Supervisor
Albertsons Companies LLC
01.2005 - 09.2011
Associate of Science in Marketing -
Art Institute of Hollywood
- Certified Property Manager
- Crime Free Multi-Housing (Present)
- Workplace Harassment Supervisor (04/2019 - 04/2024)
- Fair Housing I & II (02/2020 - 02/2024)
- Diversity & Inclusion Supervisor (09/2020 - 09/2024)
- Conflict Resolution Supervisor (05/2020 - 05/2024)
- Food Handler Certification
- Certified Apartment Manager (01/2020 - 01/2024)
- Driver's License (Present)
- CDL
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