Open To Work
Jeremy Lamont
JTECH Medical
Sandy,UT
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Customer Service Manager
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
69000/yr
Important To Me
Company CultureFlexible work hoursWork from home option401k matchHealthcare benefitsPaid sick leave
25
years of professional experience
Team-minded supporter of client success, able to track with user trajectory to provide appropriate support in various scenarios while empowering and adding value to the business-to-business (and person-to-person) relationship. Able to grow with team needs and shift focus and attention to achieve shared outcomes.
Work History
Customer Service Manager
25 Years- Provided principal point of contact for product deployment, training, support, and service (hardware and software)
- Responded and oversaw responses to client inquiries via phone, email, web chat, online tickets
- Created knowledge base content, explainer videos, and conducted direct trainings for individuals and teams during product deployment and implementation
- Developed processes for internal workflows (process handling, etc.) and conducted trainings for internal onboarding for Customer Service, Sales, and Administrative company positions
- Assisted and facilitated product development and improvement using customer feedback and market awareness
- Received ongoing training and upheld compliance for ISO-9000 and ISO-13485 requirements as well as FDA, HIPPA, and other regulatory standards
Education
High School Diploma
No Degree - Computer Science
No Degree - Computer Programming
Skills
Customer awareness and support
Problem solving
critical thinking
solutions focused
Microsoft Office 365 and productivity software
Extensive CRM and ERP experience
Adaptable to high-pressure scenarios
Patience with escalations and difficulties
Pursuit of excellence and relationship
Accomplishments
- Conceived and implemented internal processes for vertically-integrated handling of nonconforming products (repair handling)
- Collaborated with major deployment in pharma sector to prepare test sites worldwide for efficacy diagnostics
- Many more
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Manager
JTECH Medical
07.2001 - 07.2026Read More
Box Elder High School
High School Diploma
Read More
Utah State University
No Degree from Computer Science
Read More
ITT Technical Institute
No Degree from Computer Programming
Read More