Jeremy Lange
Lutz,FL
Summary
Experienced area manager with 25+ years in coffee service operations, known for territory planning, route scheduling, team leadership, and customer relationship management. Proven success improving service delivery, resolving concerns, and supporting branch performance.
Overview
28
28
years of professional experience
Work History
Area Manager
Royal Cup Coffee
Tampa, Florida
09.2022 - Current
- Managed coffee service routes across assigned territory for Royal Cup Coffee customers.
- Coordinated branch operations with sales, service, delivery teams to ensure seamless service delivery.
- Arranged delivery schedules aligning with customer account requirements and service standards for optimal satisfaction. to support account needs and service standards.
- Resolved customer concerns involving service, equipment, and product quality.
- Supervised employees, ensuring optimal productivity.
- Facilitated positive customer interactions by addressing conflicts promptly. by promptly resolving conflicts.
- Partnered with leadership to support territory planning and team communication.
- Implemented training initiatives to coach staff on best practices and protocols, strengthening operational effectiveness.
Area Manager
Royal Cup Coffee
Louisvile, KY
04.2015 - 09.2022
- Coached route drivers on customer service, safety, and product handling.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Resolved customer concerns involving service, equipment, and product quality.
- Scheduled deliveries to support account needs and service standards.
- Supervised employees, ensuring optimal productivity.
- Coordinated branch operations with sales, service, and delivery teams to streamline workflows and enhance service delivery.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Partnered with leadership to support territory planning and team communication.
- Monitored and evaluated district performance metrics to ensure alignment with strategic goals.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
District Manager
Consumers Choice Coffee
Louisville, KY
05.2009 - 04.2015
- Developed strategic plans that aligned sales growth with operational efficiency and cost reduction
- Directed district operations across Consumers Choice Coffee service locations
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Guided branch managers on best practices for team performance and field staff to enhance adherence to service standards
- Identified and implemented process improvements to enhance operations across multiple district locations
- Collaborated with direct reports to create actionable strategies for improvement to develop and implement action plans, improving operating results.
- Analyzed customer accounts to identify and address service issues and resolved service issues with store teams
Branch Manager
Consumers Choice Coffee
Cincinnati, Ohio
08.1999 - 05.2009
- Managed branch operations for Consumers Choice Coffee retail service and daily workflow
- Supervised staff scheduling, coaching, and shift coverage to ensure effective operation of coffee service teams
- Resolved customer concerns to uphold service standards and enhance customer satisfaction at Consumers Choice Coffee
- Trained team members on sales procedures, safety rules, and branch expectations
- Reviewed sales reports to inform branch decisions based on daily performance data trends
- Coordinated inventory ordering, stock rotation, and supply control for coffee products
Territory Manager
Consumer Choice Coffee
Cincinnati, Ohio
08.1998 - 08.1999
- Managed coffee territory accounts across retail and food service locations to ensure optimal product availability.
- Coordinated daily route visits and territory coverage to maximize account support and responsiveness.
- Built strong customer relationships with store managers and purchasing contacts to enhance service delivery.
- Monitored stock levels and coordinated replenishment with delivery teams.
Education
Bachelor of Science - Marketing
University of Louisville
Louisville, KY05-1998
Skills
- Territory planning
- Route scheduling
- Sales reporting
- Financial oversight
- Performance metrics
- Supply chain management
- Customer relationship management
- Team leadership
- Performance management
- Controlling costs
- Decision making
- Problem solving
- Conflict resolution
- Team development
Timeline
Area Manager
Royal Cup Coffee
09.2022 - Current
Area Manager
Royal Cup Coffee
04.2015 - 09.2022
District Manager
Consumers Choice Coffee
05.2009 - 04.2015
Branch Manager
Consumers Choice Coffee
08.1999 - 05.2009
Territory Manager
Consumer Choice Coffee
08.1998 - 08.1999
Bachelor of Science - Marketing
University of Louisville