Summary
Overview
Work History
Education
Affiliations
Certification
Accomplishments
Languages
Timeline
Generic

Jeremy Larson

Mound,MN

Summary

Dynamic Portfolio Manager with a proven track record at FirstService Residential, excelling in tenant complaint resolution and community operations. Expert in vendor relationship management, I successfully managed budgets exceeding $3 million while fostering positive community engagement. A strategic thinker and effective team leader, I consistently delivered innovative solutions to enhance resident satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Portfolio Manager

FirstService Residential
Bloomington, MN
03.2019 - Current
  • Ensured consistent maintenance and overall functionality of residential properties.
  • Developed and adhered to community budgetary restrictions in collaboration with the Board of Directors.
  • Secured community services, including pool and fitness facility maintenance, landscaping, and waste removal contracts.
  • Enforced compliance with community regulations and guidelines.
  • Addressed and resolved resident complaints in a timely and effective fashion.
  • Received and resolved an average of 200 calls each week regarding complaints and problems.
  • Developed innovative programs and activities based on the analysis of community needs and interests.
  • Coordinated scheduling, contract logistics, and maintenance of supplies and equipment.
  • Addressed and resolved neighborhood problems and complaints in a tactful, timely manner.
  • Conducted feasibility studies, and recommended actions for proposed projects.
  • Publicized community services to maintain positive public relations with community members.
  • Updated and maintained the membership database on a consistent basis.
  • Recruited community members for projects and activities.
  • Gathered data, analyzed it, and compiled it into reports distributed to the Board.
  • Managed and maintained a balanced budget exceeding $3,000,000.

Business Performance Advisor (BPA)

Insperity
Bloomington, MN
10.2019 - 04.2020
  • Identify value-added opportunities and sell solutions for complex human resource needs to small and medium-sized businesses.
  • Build long-lasting, positive relationships with prospects and current clients.
  • Monitor local businesses, and establish methods for future relationships and development.
  • Prospect business owners through community events, cold calling, and canvassing.
  • Analyze potential prospects, human capital management strategy, and sell Insperity’s business solutions based on business owners' needs.
  • Analyze client financial statements to properly advise on growth strategies and investments.
  • Assist clients with training, development, and recruiting of staff.
  • Initiate and finalize new client contracts.
  • Maintain a successful and stable sales pipeline.
  • Hit monthly and yearly sales quotas.

Portfolio Manager

Sharper Management
Eden Prairie, MN
10.2015 - 03.2019
  • Ensured consistent maintenance and overall functionality of the residential community.
  • Developed and adhered to community budgetary restrictions in collaboration with the Board of Directors.
  • Secured community services, including pool and fitness facility maintenance, landscaping, and waste removal.
  • Enforced compliance with community regulations and guidelines.
  • Addressed and resolved resident complaints in a timely and effective fashion.
  • Received and resolved an average of 200 calls each week regarding complaints and problems.
  • Developed innovative programs and activities based on an analysis of community needs and interests.
  • Coordinated scheduling, contract logistics, and maintenance of supplies and equipment.
  • Addressed and resolved neighborhood problems and complaints in a tactful, timely manner.
  • Conducted feasibility studies, and recommended actions for proposed projects.
  • Managed and maintained a balanced budget exceeding $2,000,000.00.
  • Publicized community services to maintain positive public relations with community members.
  • Updated and maintained the membership database on a consistent basis.
  • Recruited community members for projects and activities.
  • Intervened in crisis situations to protect residents, and others.
  • Gathered data, analyzed it, and compiled it into reports distributed to the Board.

Corporate Trainer

Hakkasan Group
Las Vegas, NV
08.2012 - 08.2015
  • Hired, trained, and coached over 100 staff members on customer service skills, food and beverage knowledge, and health and safety standards in preparation for new venue openings.
  • Analyze and reduce variable costs of labor expenditures and inventory waste.
  • Set monthly and yearly sales goals by training the front and back of the house through featured food programs.
  • Increased customer engagement on company social media accounts through interactive promotions and contests.
  • Monitor food and beverage quality over three separate venues through routine venue walkthroughs to assess cleanliness and preparedness.
  • Compile daily financial reports.
  • Present monthly P&L reports to higher management.
  • Manage cash tills and employee pay outs.

Account Manager

Blackstone Consulting
Minnetonka, MN
03.2010 - 07.2012
  • I met with existing customers to review current services and expand sales opportunities.
  • Handle all administrative aspects of the sale, including completing customer contracts.
  • Maintain a strong knowledge of all products, accessories, pricing plans, promotions, and service features.
  • Provide customers with great service at a more economical price.
  • Provide efficient, courteous customer service, and assist in aspects of product offerings and services.
  • Set daily and monthly sales goals to be met.
  • Ensure an extraordinary customer experience.

Education

Minneapolis Community Technical College
Minneapolis, MN

Phoenix College
Phoenix, AZ

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Affiliations

  • Community Associations Institute
  • Leukemia & Lymphoma Society
  • Cystic Fibrosis Foundation

Certification

  • M-100
  • Minnesota Real Estate Salesperson License
  • CMCA

Accomplishments

  • Minnesota Chapter CAI Association of the Year Award, 2017
  • Cystic Fibrosis Foundations Twin Cities Finest Young Professional Nominee, 09/01/17, Through fundraising activities was able to raise $5k for the Cystic Fibrosis Foundation. Awarded CFF $5k Honoree
  • Leukemia & Lymphoma Society 2018 Man and Woman of the Year Honoree, 2018

Languages

Spanish
Limited

Timeline

Business Performance Advisor (BPA)

Insperity
10.2019 - 04.2020

Portfolio Manager

FirstService Residential
03.2019 - Current

Portfolio Manager

Sharper Management
10.2015 - 03.2019

Corporate Trainer

Hakkasan Group
08.2012 - 08.2015

Account Manager

Blackstone Consulting
03.2010 - 07.2012

Minneapolis Community Technical College

Phoenix College

Maricopa Community Colleges - Scottsdale Community College

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Jeremy Larson