Jeremy Lee
Atwater,CA
Summary
Dynamic professional with extensive experience at Xfinity Comcast, excelling in cable installation and technical diagnostics. Proven ability to enhance team productivity and customer satisfaction through effective problem-solving and safety compliance. Recognized for training new technicians and implementing process improvements that elevated service quality in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Field Technician
Xfinity Comcast
Modesto, California
11.2018 - Current
- Installed and repaired cable systems for residential and business customers.
- Diagnosed technical issues using specialized diagnostic tools and equipment.
- Collaborated with team members to troubleshoot complex service problems.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Ensured compliance with safety standards while performing field operations.
- Trained new technicians on installation procedures and customer service skills.
- Educated customers about company's products and services to present service upgrade opportunities.
Manager
Dominos's Pizza
Merced, CA
06.2011 - 11.2018
- Managed daily operations of high-volume pizza delivery and carryout service.
- Supervised staff training on food safety and customer service standards.
- Coordinated inventory management and supply ordering for efficient operations.
- Implemented process improvements to enhance team productivity and service quality.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Le Grand High School
Le Grand, CA06-1991
Skills
- Cable installation
- Technical diagnostics
- Troubleshooting services
- Safety compliance
- Inventory management
- Customer education
- Problem solving
- Field operations
Accomplishments
Honored as multiple-time "Tech of the Quarter" awarded "Tech of the Year" for exceptional technical performance and customer satisfaction.
Timeline
Field Technician
Xfinity Comcast
11.2018 - Current
Manager
Dominos's Pizza
06.2011 - 11.2018
High School Diploma -
Le Grand High School