Jeremy Lee
Greencastle,PA
Summary
Operations and Business Control professional with more than 23 years of experience supporting financial operations in a highly regulated banking environment with Citibank. Recognized for expertise in operational risk, regulatory compliance, account reconciliation, process improvement, quality assurance, workflow optimization, root cause analysis and mentoring. Trusted for accuracy, confidentiality, and delivering operational improvements that strengthen business performance.
Overview
24
24
years of professional experience
Work History
Business Operations and Compliance Specialist
Citibank
Hagerstown, Maryland
07.2010 - Current
- Ensure compliance with internal policies, regulatory requirements and operational control standards.
- Process and reconcile high-volume financial transactions while maintaining exceptional accuracy.
- Investigate complex operational issues and perform root-cause analysis to resolve discrepancies.
- Analyze workflows and implement process improvements that increase efficiency and consistency.
- Develop and maintain standard operating procedures supporting quality and compliance.
- Partner with leadership to deliver operational reporting and business insights.
- Mentor, onboard and cross-train employees while supporting operational change.
Identity Theft Solutions Specialist
Citibank
Hagerstown, Maryland
07.2006 - 07.2010
- Assisted victims of identity theft in reviewing their Equifax credit report to identify fraudulent accounts and assist in closing them.
- Applied extended fraud alerts across three major credit bureaus to enhance protection.
- Served as primary contact for victims, providing ongoing support and guidance.
Identify Fraud Specialist
Citibank
Hagerstown, Maryland
09.2003 - 07.2006
- Examined accounts flagged for potential identity theft and executed appropriate actions.
- Cleared flags when justified and contacted clients using verified phone numbers to confirm activity.
- Managed inbound calls from clients or potential fraudsters on flagged accounts and cleared only when approved identification methods were passed by the caller.
Fraud Analyst
Citibank
Hagerstown, Maryland
01.2003 - 09.2003
- Analyzed accounts flagged for potential fraud and executed necessary actions.
- Managed inbound calls regarding flagged accounts to address concerns efficiently.
Education
Associate of Arts -
Webster College
Fairmont, WV06-2001
Skills
- Operational Risk and Controls
- Business Controls
- Workflow optimization
- SOP Development
- Microsoft Excel and Office
- Regulatory Compliance
- Account Reconciliation
- Root Cause Analysis
- Data Integrity
- Quality Assurance
- Financial Operations
- Process Improvement
- Operational Reporting
- Cross Functional Collaboration
- Training and mentoring
Timeline
Business Operations and Compliance Specialist
Citibank
07.2010 - Current
Identity Theft Solutions Specialist
Citibank
07.2006 - 07.2010
Identify Fraud Specialist
Citibank
09.2003 - 07.2006
Fraud Analyst
Citibank
01.2003 - 09.2003
Associate of Arts -
Webster College