Jeremy Lee Sanders
Port Arthur,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Manager
Neches River Wheelhouse
03.2024 - Current
- Oversee restaurant operations to ensure a functional and successful shift.
- Supervise employees of various departments, including, Hosts, Servers, Bartenders, Bussers, Cooks and Dishwashers
- Complete cleaning checklists daily to ensure safe and clean operation.
- Check in liquor shipments as needed
- Assist on an as needed basis to fill productivity gaps in various departments
- Responsible for restaurant cash balancing during and at the end of shifts
- Attend to customer comments and complaints throughout the shift and address service failures to prevent further customer dissatisfaction
- Lead pre-shift meetings with Front of House staff to ensure a smooth shift.
Driver
Uber/Lyft
02.2022 - Current
- Safely transport passengers, packages, and food to desired destinations throughout a self-assigned area.
- Maintain a calm and level-headed demeanor during encounters with aggressive and/or inebriated passengers.
- Multi-tasking in a high-pressure environment. Tasks include managing fares, navigating in heavy traffic, adjusting quickly to obstacles (road closures, accidents, heavy traffic) along route, and maintaining customer satisfaction.
- Maintain a clean vehicle and professional personal experience.
- Optimize scheduling to increase revenue and decrease wait times.
- Earned over 500 5-star ratings, and an overall rating of 4.98.
Cross Functional Partner
H-E-B
07.2023 - 03.2024
- Work with a team to be an as needed resource for various departments based on business needs.
- Stock and merchandise products in accordance with business needs.
- Provide support to multiple departments, including Produce, Grocery, Dairy, Bakery, Deli, Service and Curbside.
- Power equipment certified to assist in warehouse duties, including unloading truck shipments.
Third Key Manager
Spec's Family Partners
02.2022 - 06.2023
- Support staff and management teams in day to day operations of the store.
- Serve as the Manager on Duty during daily operations.
- Complete daily sales paperwork and bank deposits with a focus on accuracy.
- Open and close the store on respective shifts ensuring paperwork, store closing duties and security processes are completed according to company standards.
- Cover as needed on sales floor, cash register, stocking and warehouse receiving tasks.
- Merchandise company selected products on sales floor to draw attention to sale items and focal products.
- Coach and train staff according to company standards on sales, customer service, conduct, policy, safety and security expectations.
- Other duties as assigned and needed.
Specialty Sales Team Leader
Target
04.2021 - 10.2021
- Lead the Apparel & Accessories, Tech and Beauty teams in daily store processes.
- Partner with other Team Leaders and Store Leadership to meet goals in Credit, Customer Service and Logistics.
- Guide and encourage the Specialty Sales Team in completion of weekly Price Changes and Set Workload tasks.
- Motivate and train the team to prioritize Guest Service and Guest Service procedures to ensure guests leave happy with their shopping experience
- Lead Apparel & Accessories, Tech and Beauty backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
- Lead the store team in day to day store operating procedures, including, but not limited to, Customer Service, Merchandising, Replenishment and Receiving tasks.
- Motivate a diverse team to reach company goals in Customer Service, Credit and Merchandising.
- Seek out talent to hire in and help move the store to new levels of compliance with Company goals and directives.
- Set clear goals and expectations, and hold the team accountable to expectations.
- I was instrumental in leading the specialty sales team to improve KPIs, including backroom accuracy, fill percent and price changes to satisfactory and/or exemplary levels.
Operations Manager
Academy Sports + Outdoors
11.2020 - 01.2021
- Lead the Front End (Cashier, Customer Service) and Inventory Control teams in daily store processes.
- Partner with other Department Managers and Store Director to meet goals in Credit, Customer Service, Loss Prevention, Inventory and Store Expenses.
- Lead the store team in day to day store operating procedures, including, but not limited to, Firearm Compliance, Customer Service, Merchandising and Receiving tasks.
- Seek out and develop internal and external talent as leaders in our store to work as Operations Team Lead and Inventory Control Team Lead.
- Motivate a diverse team to reach company goals in Customer Service, Credit and Merchandising.
- Seek out talent to hire in and help move the store to new levels of compliance with Company goals and directives.
- Responsible for holding team members accountable on company standards and policies with regard to Sales, Safety and Security practices.
- Assist in leading the store in new safety and cleanliness standards put into place during the COVID-19 pandemic.
Softlines Manager
Academy Sports + Outdoors
10.2019 - 11.2020
- Lead the Softlines (Footwear and Apparel) teams in daily store processes, including merchandising, promoting special events and training.
- Partner with other Department Managers and Store Director to meet goals in Credit, Customer Service, Loss Prevention, Inventory and Store Expenses.
- Lead the store team in day to day store operating procedures, including, but not limited to, Firearm Compliance, Customer Service, Merchandising and Receiving tasks.
- Seek out and develop internal and external talent as leaders in our store to work as Team Leads in Footwear and Apparel departments.
- Motivate a diverse team to reach company goals in Customer Service, Credit and Merchandising.
- Seek out talent to hire in and help move the store to new levels of compliance with Company goals and directives.
- Responsible for holding team members accountable on company standards and policies with regard to Sales, Safety and Security practices.
- Assist in leading the store in new safety and cleanliness standards put into place during the COVID-19 pandemic.
Operations Manager
Academy Sports + Outdoors
02.2019 - 10.2019
- Lead the Front End (Cashier, Customer Service) and Inventory Control teams in daily store processes.
- Partner with other Department Managers and Store Director to meet goals in Credit, Customer Service, Loss Prevention, Inventory and Store Expenses.
- Lead the store team in day to day store operating procedures, including, but not limited to, Firearm Compliance, Customer Service, Merchandising and Receiving tasks.
- Seek out and develop internal and external talent as leaders in our store to work as Operations Team Lead and Inventory Control Team Lead.
- Motivate a diverse team to reach company goals in Customer Service, Credit and Merchandising.
- Seek out talent to hire in and help move the store to new levels of compliance with Company goals and directives.
- Responsible for holding team members accountable on company standards and policies with regard to Sales, Safety and Security practices.
Senior Team Lead
Academy Sports + Outdoors
08.2016 - 02.2019
- Lead the Field & Stream team (August 2016 - January 2018), and the Footwear team (January 2018 - February 2019), in daily operations of the department, including merchandising, customer service, zone recovery and loss prevention tasks.
- Led Field & Stream team to recognition as the Number 1 store in sales of fishing rods, reels and combos in the company during the 2017 fiscal year.
- Partner with Department Managers and Store Director in decision making for upcoming sales, promotions and events
- Assist in overseeing the daily operations of the store, including, but not limited to, Front End operations, Firearm sales, Department operations and some Human Resources related tasks
- Served as the stores Fun Captain, leading the Region's morale initiative at the store level
- Assist with other duties as needed, including cleaning, stocking, freight, merchandising and cashier duties.
Team Lead
Academy Sports + Outdoors
02.2016 - 08.2016
- Lead daily work load for the Field & Stream sales associates
- Partner with Senior Team Lead and Department Manager in decision making for upcoming sales, promotions and events
- Assist with other duties as needed, including merchandising, stocking and cleaning
Customer Service Cashier
Academy Sports + Outdoors
11.2015 - 02.2016
- Assist customers in finalizing purchases by efficiently working a cash register and processing cash, credit and check purchases quickly and accurately
- Process returns and exchanges in accordance with company policies and procedures
- Assist with other duties as needed, including merchandising, stocking and cleaning
Customer Service Associate
Grainger Industrial Supply
11.2008 - 05.2015
- Assist customers in product selection, purchasing and billing inquiries, both face-to face on the sales counter and as a Phone Agent
- Worked as an In-Market Resource assisting with implementing and servicing Keepstock Solutions customers manage on-site inventory
- Worked as Showroom Processes Owner responsible for merchandising, displays and stocking of Showroom inventory
- Additional duties including Shipping and Receiving and Warehouse duties
- Assisted in implementing a Consignment Pilot Program in a large local refinery
- Strong working knowledge of SAP
Education
Communications
Lamar University
Beaumont, TX01.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Goal setting
- Operations management
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
Timeline
Manager
Neches River Wheelhouse
03.2024 - Current
Cross Functional Partner
H-E-B
07.2023 - 03.2024
Driver
Uber/Lyft
02.2022 - Current
Third Key Manager
Spec's Family Partners
02.2022 - 06.2023
Specialty Sales Team Leader
Target
04.2021 - 10.2021
Operations Manager
Academy Sports + Outdoors
11.2020 - 01.2021
Softlines Manager
Academy Sports + Outdoors
10.2019 - 11.2020
Operations Manager
Academy Sports + Outdoors
02.2019 - 10.2019
Senior Team Lead
Academy Sports + Outdoors
08.2016 - 02.2019
Team Lead
Academy Sports + Outdoors
02.2016 - 08.2016
Customer Service Cashier
Academy Sports + Outdoors
11.2015 - 02.2016
Customer Service Associate
Grainger Industrial Supply
11.2008 - 05.2015
Communications
Lamar University
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