Summary
Overview
Work History
Education
Skills
References
Timeline
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Jeremy Lewis

Jeremy Lewis

Georgetown,TX

Summary

Multi-talented Technical Account Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing over 2 years of experience in technology.

Overview

5
5
years of professional experience

Work History

Technical Account Specialist

LightEdge
Austin, TX
06.2023 - Current
  • Communicated with sales and product development teams to enhance customer experiences and achieve SLAs
  • Handle and lead projects for ESG customers
  • Engage with assigned customers on the phone, in person, and through the customer portal/ServiceNow to resolve issues
  • Apply a proactive support approach to prevent avoidable environment downtime
  • Maintain and support end user IPSec and SSL remote-access VPN solutions (FortiGate and Cisco FirePower)
  • Maintain and support customer backups and replications on Acronis, Veeam, and Zerto
  • Monitor, analyze, and support the operation of the LAN/WAN/ infrastructure and servers to ensure reliable, secure, and efficient day-to-day network operations
  • Assist with management of customer Vmware environments, including ESXi hosts, vCenter, and vCloud Director
  • Update tickets with appropriate journal entries of all activities and resolutions
  • Performs system administration functions as directed by customers, including firewall patching, allocating storage, tuning system performance, monitoring backups, performing restores, and maintaining system documentation.

Enterprise Support Specialist

LightEdge
Austin, TX
09.2022 - 06.2023
  • Engage with assigned customers on the phone, in person, and through the customer portal/ServiceNow to resolve issues
  • Assist with troubleshooting and monitoring ESG customers
  • Apply a proactive support approach to prevent avoidable environment downtime
  • Maintain and support end user IPSec and SSL remote-access VPN solutions (FortiGate and Cisco FirePower)
  • Maintain and support customer backups and replications on Acronis, Veeam, and Zerto
  • Monitor, analyze, and support the operation of the LAN/WAN/ infrastructure and servers to ensure reliable, secure, and efficient day-to-day network operations
  • Produce, maintain, and update technical documentation
  • Assist with management of customer Vmware environments, including ESXi hosts, vCenter, and vCloud Director
  • Update tickets with appropriate journal entries of all activities and resolutions
  • Performs system administration functions as directed by customers, including firewall patching, allocating storage, tuning system performance, monitoring backups, performing restores, and maintaining system documentation.

NOC Technician

LightEdge Solutions
Austin, TX
11.2021 - 09.2022
  • Proactively monitor customers' network
  • Document events and alarms in ticketing system
  • Follow customer alerts and notifications requirements
  • Schedule and lead conference calls with customers and service partners
  • Prepare and present daily shift reports (escalations, ongoing issues, etc.)
  • Follow all NOC process and procedures
  • Initiate escalation requests per internal and external Service Level Agreements requirements
  • Create, submit, and implement change management requests.

Cryptologic Network Warfare Specialist

United States Army/United States Army Reserves
Texas
07.2019 - 05.2020
  • Provided crucial intelligence and network support safeguarding cyber domains
  • Collected, analyzed and reported digital data to management
  • Maintained network defense tools such as routers and firewalls
  • Evaluated network defense operations
  • Responded to incidents in cyberspace
  • Entered data into computer systems for future analysis
  • Created reports for management.

Education

Computer And Information Sciences

Trinity Valley Community College

Cybersecurity

Temple College

Skills

  • VMWare vSphere
  • Storage
  • Veeam Backup & Replication
  • Cisco Firepower
  • Group Policy
  • Forticloud
  • VROPS/Aria
  • Zerto Certified
  • NSE3 FortiNet Certified
  • NSE4 FortiGate Course Completed (CCNA equivalent)

References

  • Victor Kouchich, Former Colleague at Lightedge Solutions, (443) 676-4990
  • Lynn Martin, Former Manager at Lightedge Solutions, (515) 306-7209
  • Brian Gibson, Former Director of Customer Care at Lightedge Solutions, (361) 562-6968

Timeline

Technical Account Specialist

LightEdge
06.2023 - Current

Enterprise Support Specialist

LightEdge
09.2022 - 06.2023

NOC Technician

LightEdge Solutions
11.2021 - 09.2022

Cryptologic Network Warfare Specialist

United States Army/United States Army Reserves
07.2019 - 05.2020

Computer And Information Sciences

Trinity Valley Community College

Cybersecurity

Temple College

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