Jeremy Li
Brooklyn,USA
Summary
As an IT Service Coordinator at the American Foundation for Suicide Prevention, adept at enhancing user productivity through effective Microsoft 365 administration and training. Skilled in Intune management and passionate about fostering digital literacy. Known for strong communication and adaptability, successfully streamlining service delivery and improving security protocols across the organization.
Overview
4
4
years of professional experience
Work History
IT Service Coordinator
American Foundation for Suicide Prevention
New York, NY
03.2023 - Current
- Coordinate and manage the end-to-end delivery of IT services, ensuring that incidents, requests, and service disruptions are resolved in a timely manner.
- Administer Office 365 environments, managing user accounts, licenses, and permissions across Exchange Online, SharePoint, OneDrive, Teams, and other Office 365 services.
- Managed DUO Security for Multi-Factor Authentication in Office 365, guaranteeing strong security protocols for every user.
- Administer Apple Business Manager for managing Apple devices across the organization, including device enrollment, configuration, and deployment through automated MDM solutions.
- Use ConnectWise to provide remote support, perform diagnostics, and manage service tickets, helping to streamline internal workflows and improve service delivery.
- Reimage assets (laptops, desktops, and mobile devices) to ensure that operating systems and software are up-to-date and properly configured for end-user needs.
- Provide training and support to end-users, enabling them to utilize Microsoft 365 applications effectively, improving user productivity and reducing IT support requests.
Technology Teacher
Department Of Education
New York, NY
09.2021 - 05.2023
- Develop and implement a comprehensive technology curriculum for students at various grade levels, focusing on digital literacy, coding, and computational thinking.
- Teach students essential technology skills, including hardware usage, software applications, programming languages, and web development tools.
- Manage and administer Jamf and Microsoft Intune MDM for school-wide iPads and other mobile devices, ensuring secure and efficient deployment, configuration, and maintenance.
Education
Master of Science - Educational Technology
Touro College
New York, NY12-2023
Master of Science - Teaching English To Speakers of Other Languages
Hunter College
New York, NY12-2021
Bachelor of Arts - Mathematics
Hunter College
New York, NY05-2021
Skills
- Intune Management
- Microsoft 365 Administration
- Digital Literacy Training
- Jamf Device Management
- Adaptability and Communication
Timeline
IT Service Coordinator
American Foundation for Suicide Prevention
03.2023 - Current
Technology Teacher
Department Of Education
09.2021 - 05.2023
Master of Science - Educational Technology
Touro College
Master of Science - Teaching English To Speakers of Other Languages
Hunter College
Bachelor of Arts - Mathematics
Hunter College
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