Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Long

Schuyler Falls,NY

Summary

Dynamic leader with a proven track record at Nova Bus, adept in enhancing team productivity and communication. Skilled in troubleshooting and problem-solving, with strong work ethic and ability to motivate teams.

Overview

21
21
years of professional experience

Work History

Production Group Leader

Nova Bus
12.2020 - 12.2024
  • Enhanced communication among team members, fostering a collaborative work environment that increased productivity.
  • Managed daily production schedules, ensuring timely completion of projects and meeting production demands.
  • Conducted regular performance evaluations, providing constructive feedback for continuous employee growth.
  • Mentored team members for skill development, resulting in enhanced productivity and job satisfaction.
  • Implemented safety protocols to maintain a safe working environment, resulting in fewer accidents and injuries.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Prepared reports and technical documentation of day-to-day production processes.

Lead Service Technician

Lake Champlain Pools, Spas, and Stoves
03.2013 - 09.2020
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.

Lead Service Technician

Henrys Pools and Spas
04.2004 - 04.2012
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Explained estimates and determined repair timelines to manage customer expectations.

Education

GED -

Peru Jr. Sr. High
Peru, NY
01-1999

Graduate Certificate - CADD 12/14 & Surveing

CV-TECH
Plattsburgh, NY
01-1999

Skills

  • Team management
  • Team motivation
  • Positive attitude
  • Teamwork and communication
  • Strong work ethic
  • Troubleshooting skills
  • Problem-solving
  • Hand and power tools
  • Work with minimal supervision
  • Excellent communication
  • Self motivation
  • Blueprint reading

Timeline

Production Group Leader

Nova Bus
12.2020 - 12.2024

Lead Service Technician

Lake Champlain Pools, Spas, and Stoves
03.2013 - 09.2020

Lead Service Technician

Henrys Pools and Spas
04.2004 - 04.2012

GED -

Peru Jr. Sr. High

Graduate Certificate - CADD 12/14 & Surveing

CV-TECH

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Jeremy Long