Jeremy Lowe
Greer,SC
Summary
Dynamic Sales Associate with proven expertise in customer service and conflict resolution honed at Walmart and Lowe’s. Excelled in fostering client relationships and achieving sales targets, demonstrating exceptional teamwork and communication skills. Adapted to high-stress situations, ensuring customer satisfaction and retention. Achieved consistent monthly sales goals by leveraging strong problem-solving and multi-tasking abilities.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Lowe’s Home Improvement
06.2016 - 09.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Burke High School
Charleston, SCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Cash register operation
- Conflict resolution
- Client service
Certification
- National Professional Certification in Sales - National Retail Federation (NRF).
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- Customer Service and Sales Certification - National Retail Federation (NRF).
Timeline
Sales Associate
Lowe’s Home Improvement
06.2016 - 09.2020
Sales Associate
Walmart
High School Diploma -
Burke High School