Jeremy Marley
Pocatello,ID
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Clinical Instructor, Program Coordinator
Idaho State University
2023.08 - Current
- Reversed a negative Growth factor bringing the program to +20% growth and 80% retention from a 15% retention rate.
- Utilized multimedia resources effectively in presentations and lectures, increasing student interest in complex topics.
- Coordinated guest speaker visits from local IT professionals, providing valuable insights into real-world applications of course material.
- Developed comprehensive lesson plans that incorporated various learning styles, fostering an inclusive classroom environment for all students.
- Advocated for the integration of cutting-edge IT tools and resources into the school''s curriculum, resulting in enhanced learning experiences for students.
- Evaluated student progress regularly through assessments and feedback, adjusting instructional strategies as needed for optimal results.
- Mentored new IT instructors, sharing best practices and contributing to a supportive professional community within the institution.
- Conducted regular evaluations of course materials, making necessary updates based on emerging technologies or changing industry needs.
- Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons.
- Managed computer labs efficiently by implementing clear usage guidelines and maintaining equipment inventory records regularly updated.
- Implemented project-based learning approach, enabling students to apply theoretical knowledge in practical situations.
Owner and Managing Member
AN-IT.Expert
2021.01 - Current
- Strategic leadership, operational oversight, community engagement, employee development, and client relationship management.
- Proven experience in the IT services industry, strong business acumen, excellent leadership, and commitment to ethical business practices.
- Bachelor's degree in Business Administration, Information Technology.
- Responsible for performance-based incentives, comprehensive benefits package, and creating meaningful impact on community and industry. committed to diversity and inclusion.
- Establishing Business from $500 startup up capital to generating over $1 Million in sales
Co-Owner and Manager
Squared Co-Working
2020.01 - 2022.06
- As Co-Owner, I sat on a board of owners, who were responsible for development and strategic growth of the organization, ranging from financials to community involvement.
- Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
- Open Mic social hour and connections with University Music Program
- Improved operational efficiencies to reduce costs and improve productivity.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Conducted target market research to discover customer needs and analyze competitor trends.
IT Director
Fire Services of Idaho Inc
2015.01 - 2021.01
- Responsible for overseeing and optimizing the IT operations of a national organization. Lead and train a team of IT professionals, manage technology infrastructure, and drive strategic initiatives to enhance operational efficiency. From 30 Employees with 2 offices to 400 employees across 10 states
- Key responsibilities include
- Strategic IT leadership,
- IT infrastructure management, team management and development,
- Security and compliance,
- Vendor management,
- Budget oversight,
- Evaluating technology investments.
IT Director
State Fire DC Specialties
2012.01 - 2021.01
- Responsible for overseeing and optimizing the IT operations of a national organization. Lead and train a team of IT professionals, manage technology infrastructure, and drive strategic initiatives to enhance operational efficiency. From 30 Employees with 2 offices to 400 employees across 10 states
- Key responsibilities include
- Strategic IT leadership,
- IT infrastructure management, team management and development,
- Security and compliance,
- Vendor management,
- Budget oversight,
- Evaluating technology investments.
Manager Northern Nevada Region
Linkus Enterprises Dish Network
2010.01 - 2011.01
- Responsible for overseeing and coordinating field service operations Lifting Employee retention from 12% to 80% and bringing the worst performing region for Dish network from 20% Customer Satisfaction to 99.5%
- Lead an team of technicians and support staff,
- Ensure efficient deployment, quality service delivery, and customer satisfaction.
- Team leadership, operational oversight, customer relationship management, technical support, budget and resource management, and customer relationship management.
- Strong leadership, strategic planning, and excellent communication skills to drive operational success and meet business objectives.
- Maintain strong customer relationships, stay current with industry trends, and optimize resource allocation.
Licensed Realtor
EXP Realty
2018.01 - Current
- Specializing in investment properties, Engaged clients navigating the complexities of real estate investment, identifying lucrative opportunities, advising on market trends, and facilitating successful transactions.
- Client consultation, market research, property analysis, transaction management, investment strategy development, client education, and staying informed about industry trends.
- Build strong client relationships, conducting thorough market research, facilitating property viewings, inspections, and due diligence,
- Developing customized investment strategies, and providing ongoing support and guidance.
Education
Master of Science - Cyber Security
University of Phoenix Online
Online01.2025
Bachelor of Arts - Business Management
University of Phoenix Online
Online06.2022
Associate of Arts - Business Management
University of Phoenix Online
Online06.2011
Skills
- Information Systems
- Computer Hardware
- Programming: XHTML, HTML, Powershell
- Project Management
- Technical Support
- Networking
- Troubleshooting
- Business Management
- Business Communication
- Research Writing
- Team Building
- Database Management
- Virtualization (Oracle VirtualBox),ProxMox, HyperV
- Campaign for Mayor of Aberdeen, Idaho
- Network infrastructure and security
- Policy and procedure implementation
- Sales Strategies
- Customer Service Management
- Operations Oversight
- Delegating Work
- Training Management
- Quality Assurance
- Relationship Building
- Administrative Management
Certification
- A+
- Security+
- Mobility+
- Idaho Realtors Association License
Timeline
Clinical Instructor, Program Coordinator
Idaho State University
2023.08 - Current
Owner and Managing Member
AN-IT.Expert
2021.01 - Current
Co-Owner and Manager
Squared Co-Working
2020.01 - 2022.06
Licensed Realtor
EXP Realty
2018.01 - Current
IT Director
Fire Services of Idaho Inc
2015.01 - 2021.01
IT Director
State Fire DC Specialties
2012.01 - 2021.01
Manager Northern Nevada Region
Linkus Enterprises Dish Network
2010.01 - 2011.01
Master of Science - Cyber Security
University of Phoenix Online
Bachelor of Arts - Business Management
University of Phoenix Online
Associate of Arts - Business Management
University of Phoenix Online
- A+
- Security+
- Mobility+
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