Jeremy Marrujo

• Management and oversight of daily administrative functions of 50k sq ft facility.

• Manage $2.7M Annual Budget, KPI’s, P&L’s and EBITDA(R)

• Creates quarterly business plans and monthly action plans.

• Coordinate project timelines and communicates all updates to staff.

• Develop new employee onboarding timeline, including recruiting, selection, promotion and termination.

• Coordinate staff development plans, conducting evaluations, and employee improvement plans.

• Creates incentives for employees and provides oversight of team performance.

• Oversees employee relations issues including complaints, harassment allegations, and personal rights.

• Daily facility and equipment safety inspections, troubleshooting and diagnosing building and equipment issues.

• Ordering products regularly from multiple vendors for retail and daily operations.

• Bi-monthly inventory audits.

• Daily housekeeping procedures to maintain impeccable facility performance.

• Reports to Operations Director and Operations VP with any and all updates.

• Oversees implementation of new protocols, products and services.

• Customer retention, handle all issues and complaints for appropriate resolutions.

• Recognition for achieving revenue quotas, facility performance and Operational Excellence

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

• Consistently met or exceeded monthly sales targets through diligent effort and persistence in closing deals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Utilized CRM (Salesforce, DataTrak and MAUI) system's for better tracking of leads, improving follow-up processes and communication within the team.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Responded to telephone and in-person requests for information.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Negotiated prices, terms of sales and service agreements.
• Utilized CRM (Salesforce) software to manage client information, track leads, and monitor sales progress.
• Streamlined sales process, reducing time from lead to close.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business with existing clients.
• Consulted with customers to assess needs and propose optimal solutions.
• Conducted all phases of sprinkler installation and repair.
• Executed diverse landscape projects including sod installation, retaining walls, fence construction, and flagstone walkways.