Jeremy Mason
Frisco
Summary
Highly motivated and results-oriented hospitality professional with 6+ years of experience exceeding guest expectations in luxury environments. Proven ability to anticipate guest needs, provide personalized service, and build strong relationships. Possessing exceptional communication and interpersonal skills, I excel at building rapport and effectively addressing guest inquiries across various channels. Eager to contribute my skills and passion for delivering world-class service to the prestigious Louis Vuitton brand.
Overview
7
7
years of professional experience
Work History
Director of Front Office
Omni Hotels & Resorts
08.2021 - Current
- Hired as an Assistant Front Office Manager, I was subsequently promoted to Director, where I successfully led and developed a high-performing team, maximizing operational efficiency and driving revenue growth.
- Successfully managed a client loyalty program, driving customer engagement and repeat business, contributing to increased customer lifetime value and brand loyalty.
- Oversaw all aspects of front office operations, ensuring seamless guest experiences through efficient check-in/check-out processes, meticulous reservation management, and personalized concierge services.
- Conducted in-depth financial analysis and led monthly P&L statements (up to $3 million) to identify key trends, optimize revenue streams, and inform strategic business decisions.
- Contributed significantly to revenue generation through proactive up-selling of services and effective promotion of hotel amenities.
Senior Hotel Manager
The Cook Hotel And Conference Center At LSU
05.2018 - 07.2021
- Directed front desk operations, ensuring adherence to established procedures and efficient handling of guest requests.
- Delegated tasks and assignments to staff members, ensuring smooth daily hotel operations.
- Successfully maintained consistent revenue exceeding $250,000 per month while leading front office operations throughout the pandemic.
- Cultivated strategic partnerships with LSU Athletics and educational departments to secure a consistent flow of incoming guests.
- Leveraged guest feedback analysis to identify key areas for improvement, resulting in consistently high customer satisfaction ratings and an enhanced customer experience.
Education
Bachelor of Science - Business Marketing
Louisiana State University
12-2017
Minor - Fashion Merchandise
Louisiana State University
12-2017
Skills
- Client Engagement Management
- Exceptional Client Support
- Effective Verbal Communication
- Team Development
- Strategic Solutions Development
- Time Management Expertise
- Luxury Hospitality Expertise
Timeline
Director of Front Office
Omni Hotels & Resorts
08.2021 - Current
Senior Hotel Manager
The Cook Hotel And Conference Center At LSU
05.2018 - 07.2021
Bachelor of Science - Business Marketing
Louisiana State University
Minor - Fashion Merchandise
Louisiana State University
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