Jeremy Maurer
Ashburn,VA
Summary
Accomplished Navy Human Resource Manager with expertise in conflict resolution and customer service. Enhanced workforce planning and reduced turnover rates through strategic collaboration. Proven ability to manage high-stress situations and foster positive team culture. Skilled in documentation and reporting, ensuring accurate records and follow-up. Recognized for professionalism and effective communication.
Overview
20
20
years of professional experience
Work History
Navy Human Resource Manager
Navy
06.2022 - Current
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Navy Customer Service
Navy/JSOC
08.2018 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Navy HR/Logistics Specialist
Navy/DISA
05.2015 - 08.2018
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Navy Customer Service
Navy (USS Dwight D. Eisenhower)
05.2010 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
- Promoted a clean and well-organized living environment for crew members through regular cleaning routines and inspections of berthing spaces.
- Facilitated effective communication among shipmates by serving as a reliable source of information regarding schedules, assignments, duties, or changes to ship routines.
- Increased operational readiness through thorough training exercises and drills for emergency situations.
- Enhanced overall efficiency of ship operations by actively participating in regular training exercises, such as man overboard drills or fire-fighting simulations.
- Supported damage control efforts during emergencies by quickly identifying issues and applying appropriate countermeasures.
- Contributed to the overall morale of the crew by maintaining a positive attitude and demonstrating strong work ethic during long deployments at sea.
Navy Customer Service
Navy Groton
06.2006 - 04.2010
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - General Studies
University Phoenix
Virtual Skills
- Documentation and reporting
- Customer service
- Multitasking
- Conflict resolution
- Effective communication
- Professionalism
- Team leadership
- Relationship building
- Customer relationship management
Timeline
Navy Human Resource Manager
Navy
06.2022 - Current
Navy Customer Service
Navy/JSOC
08.2018 - 06.2022
Navy HR/Logistics Specialist
Navy/DISA
05.2015 - 08.2018
Navy Customer Service
Navy (USS Dwight D. Eisenhower)
05.2010 - 04.2015
Navy Customer Service
Navy Groton
06.2006 - 04.2010
Associate of Arts - General Studies
University Phoenix
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