Jeremy McDaniel

• Resolved complex customer issues promptly and maintained positive client relationships
• Consistently updated and documented client interaction details in the CRM system.
• Delivered comprehensive account management services including timely assistance and strategic counsel.
• Implemented process improvements to achieve cost savings and enhance efficiency.
• Maintained expertise in company products, offering personalized suggestions according to client requirements.
• Generated leads and identified opportunities for market expansion and business growth.
• Fostered excellent client relationships through effective problem-solving and ongoing communication.
• Facilitated face-to-face sessions with clients to maximize the impact of sales presentations.

As a Board Member of the Prince William SPCA:

• Attended board meetings to discuss and shape policies, best practices, and future endeavors in animal welfare for the county.
• Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
• Diligently managed and updated the organization's website to provide accurate public information on events, animal welfare content, and crucial details while optimizing site organization.
• Collaborated on multiple projects including the development of educational materials, coordinating community outreach events, and participating in fundraising initiatives.

When assigned as Team Lead for community events:

• Ensured the safe transportation of animals between the shelter and event locations, with a focus on securing enclosures and maintaining safe environments.
• Guided new and fellow volunteers to promote compliance with policies and procedures, while creating a warm and inviting environment.
• Utilized positive reinforcement methods to foster social interaction among reserved and apprehensive animals.
• Provided guidance to prospective owners in selecting animals for adoption, considering factors such as temperament, breed, and age.
• Responded to patron queries by sharing knowledge on animal behavior, habitat, breeding habits, and facility activities.

• Managed the successful launch of a new behavioral health practice in collaboration with a provider, overseeing office space development, credentialing, licensure's, and EMR implementation.
• Partnered with providers and owners in the development of strategic business plans, establishment of operational objectives, and implementation of efficient policies.
• Trained new staff on practice policies and procedures, offering continuous feedback and coaching
• Managed daily operations involving appointment scheduling, insurance verification, customer inquiries resolution and complaint management.
• Acted as the primary administrator responsible for overseeing various systems including EMR system Kareo, payroll through ADP, accounting with Quickbooks, managing the company's website domain on Wix, and handling any associated IT complications
• Managed and supervised financial operations, including budgeting, billing, collections, staff payroll, and monthly financial reporting.
• Maintained accurate and up-to-date records of provider information, documents, and licensure's.
• Spearheaded the implementation of document management best practices, ensuring compliance with all applicable laws including HIPAA regulations.

• Troubleshoot global payroll data issues including gross pay, deductions, state taxes and leave utilizing Deltek Costpoint 7, Deltek T&E, and Oracle’s PeopleSoft HCM
• Respond to employee questions and concerns regarding pay; partner with Payroll to troubleshoot paycheck issues such as missing/incorrect deductions or leave accruals
• Partner with the Benefits and Payroll team to interpret and implement new leave policies based upon new contract requirements
• Identify process improvements for Payroll and define standards for new processes
• Administer severance processing including managing the release of claims and coordination with Payroll.

• Established system controls for the new Workday HR/Payroll integration, including the improvement and efficiency of existing processes
• Compiled and prepared specialized payroll reports for the department
• Performed complex payroll tasks in support of the preparation and disbursement of the Corporation’s payroll on a semi-monthly basis, consisting of, preparing, adjusting, and closing journal entries using Deltek Costpoint 7.

• Managed all aspects of payroll on a bi-weekly basis for 1,500 employees in 40 multi-state locations, consisting of both government and non-government contracts
• Skilled in multiple Payroll/HRIS applications after two successful system conversions; ADP PCPW, ADP Enterprise V5, and Ceridian HP Latitude
• Administered the electronic time and attendance system to ensure the accuracy of data transferred to/from the payroll software; ADP Enterprise eTIME version 4.7 and 7 and Dayforce HCM
• Maintained employee records, including new hires, promotions, transfers, terminations, W4s, direct deposits, voluntary withholding, garnishments, 401(k) & 403(B), fringe benefits, and accruals
• Prepared and processed quarterly and year-end data comprised of benefits, w2’s and w2c’s
• System administrator for both Payroll and HRIS applications; troubleshooting user errors, updating mass data changes, and maintaining organizational system structures and tables
• Composed and analyzed data through ad hoc analytics and prefabricated reports consistently and on-demand by utilizing ADP Reporting and Microsoft Excel
• Provided comprehensive and proactive customer service across business lines through exceptional communication and understanding of employee needs.

• Maintained network and database information, including computer hardware, systems, and applications
• Provided technical support to employees by analyzing and troubleshooting problems that allowed the continuance of efficient work environments
• Installed, configured, and routinely upgraded hardware and software for users
• Documented and developed IT policies and procedures.