Jeremy McDuffie
Edgewater
Summary
Results-driven leader with expertise in enhancing project efficiency and driving customer satisfaction. Managed operations for high-revenue environments, utilizing financial analysis to implement cost control strategies and optimize team performance, directly contributing to annual sales exceeding $4 million.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Flex Driver
Swift Pace Logistics, LLC
Knoxville
03.2026 - 05.2026
- Operated delivery vehicle for Amazon subsidiary
- Collaborated with dispatch team for route optimization.
- Ensured compliance with safety regulations during transit.
- Conducted vehicle inspections before and after trips.
- Maintained accurate delivery logs and reports daily.
Restaurant Manager
Whataburger
Knoxville
10.2025 - 02.2026
- Led recruitment, hiring, onboarding, training, scheduling, and evaluation of employees to build a skilled team.
- Coordinated opening of E. Emory Rd and Turkey Creek locations, ensuring smooth launch and operational readiness.
- Implemented health and safety protocols in compliance with regulations.
- Oversaw inventory management and coordinated supply orders effectively.
Restaurant Manager
First Watch
Oak Ridge
02.2025 - 08.2025
- Implemented cost control measures to reduce waste and minimize expenses without compromising quality.
- Analyzed financial reports regularly to identify areas for improvement such as reducing overhead costs or increasing revenue streams.
- Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels.
- Ensured compliance with all health codes, licensing regulations, and labor laws.
Restaurant Manager
Red Lobster
Oak Ridge
02.2024 - 02.2025
- Cultivated positive relationships with customers through excellent hospitality services.
- Ensured compliance with all applicable federal and state regulations regarding food safety, sanitation and labor practices.
- Reviewed monthly financial statements to evaluate performance against budget objectives and identify opportunities for profit growth.
- Monitored sales reports regularly to identify trends in customer preferences.
- Performed daily inspections of the facility to ensure cleanliness standards were met.
Reseller
Self
Knoxville
11.2022 - 02.2024
- Resold toys and collectibles, specializing in unique and rare items to enhance product offerings.
- Targeted out-of-production game, Heroscape, to draw interest from niche collectors and enthusiasts.
- Resolved customer issues promptly and professionally.
- Monitored competitor pricing and adjusted strategies accordingly to remain competitive.
- Processed customer orders to ensure accurate fulfillment and timely shipping.
Assistant General Manager
Culvers of Knoxville
Knoxville
10.2017 - 05.2023
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction at a restaurant exceeding $4 million in annual sales.
- Controlled budgets and conducted financial analysis to optimize profitability.
- Scheduled and managed staff of 65+, aligning tasks with skill levels to enhance team effectiveness.
- Consecutively completed monthly General Management plans that analyzed the previous month, set goals for the future, and predicted sales to be reviewed by headquarters.
- Developed and implemented upselling and promotion strategies that successfully increased average order price while maintaining menu prices.
- Utilized lean methods, such as Kanban and Just-in-Time Manufacturing, and increased order frequency to eliminate unutilized stock and reduce spoilage.
- Oversaw inventory stock as well as purchased the store's lean supply orders 3 times per week and kept in close contact with suppliers and their management teams.
- Implemented methods to improve customer perception of restaurant to raise survey results, lowering the Experienced a Problem metric to an all-time low for the store.
- Designed / collaborated on cross-training practices to ensure a multiskilled workforce with more motivation.
Truck Captain
Bellhops, Inc.
Knoxville
08.2015 - 12.2017
- Facilitated over 800 smooth, timely, and efficient moves in the Knoxville area.
- Ensured safety of customers' belongings throughout moving process, fostering trust and satisfaction
- Operated box trucks of various sizes.
- Demonstrated effective communication with customers, supervisors, colleagues, and trainees to ensure smooth operations
- Maintained professional attitude while working in high liability situations with tight deadlines.
- Executed marketing and recruitment events to engage potential recruits and expand Bellhops' workforce. at several college campuses to grow Bellhops nationwide.
Education
Bachelor of Science - Supply Chain Management
The University of Tennessee, Knoxville, Haslam College of Business
Knoxville, TN05-2021
Associates of Science - Business Administration
Pellissippi State Community College, Hardin Valley Campus
Knoxville05-2017
Skills
- POS Systems
- Workforce Management Systems
- Project Oversight
- Project Evaluation
- Procurement
- Lean Spending
- Cost Control
- Forecasting
- Employee Scheduling
- Time Management
- Cross-Team Leadership
- Customer Service
- Data Interpretation
- Microsoft Office Suite
- Excel
- PowerPoint
- Access
- Tableau
- Query Logic Programs
- Quality Control
- Delegation
- Presentation Design
Languages
Spanish, Conversational
American Sign Language, Beginner
Certification
- ServSafe Manager Certification
- ServSafe Allergen Certification
Timeline
Flex Driver
Swift Pace Logistics, LLC
03.2026 - 05.2026
Restaurant Manager
Whataburger
10.2025 - 02.2026
Restaurant Manager
First Watch
02.2025 - 08.2025
Restaurant Manager
Red Lobster
02.2024 - 02.2025
Reseller
Self
11.2022 - 02.2024
Assistant General Manager
Culvers of Knoxville
10.2017 - 05.2023
Truck Captain
Bellhops, Inc.
08.2015 - 12.2017
Bachelor of Science - Supply Chain Management
The University of Tennessee, Knoxville, Haslam College of Business
Associates of Science - Business Administration
Pellissippi State Community College, Hardin Valley Campus