Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, while also being committed to contributing in a team format. Highly detail-oriented, problem-solving skills and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Schindler Elevator Corporation
Existing Installations Account Manager
Kansas City, MO
02.2020 - Current
Evaluate and Analyze customer financials to determine and provide solutions for current clients.
Meet and exceed customer timelines on repairs ranging from $5k - $200K, increasing office revenue by more than 20% year-over-year.
Communicate to both customer and internal operations the necessary information to assure customer satisfaction to improve satisfaction from 41% detractor rate in 2021 to 15% in 2023 YTD
Review annual customer data results to provide comprehensive reports for new sales opportunities
Prepare documentation for prospective customers and ensure it is communicated appropriately
Work with owner and building management in obtaining new maintenance agreement, renewal of agreements as well as updates to their system to meet new code requirements, accounting for 4% growth in 2022.
Schindler Elevator Corporation
Existing Installations Account Manager
Fort Worth, TX
06.2016 - 01.2020
Customer Detractor rating from 33% to 6% from 2017 to 2020
Managed growing customer base of 454 accounts in 2017 to 601 in 2020
Met office revenue and profit margin plan from 2017-2020
Top 20% of 185 Account Managers in the country in 2018 & 2019
Increased yearly sales by 31% from 2017 to 2019.
College Financial Representative
NORTHWESTERN MUTUAL
12.2014 - 08.2015
Identified solutions for clients based on financial goals and needs.
Offered valuable and informative client consultations to review financial options.
Calculated clients' available monthly income to meet debt obligations.
Evaluated client situations and recommended optimal products to meet individual needs.
Education
Bachelor of Science - Business Management / Corporate Finance
NORTHWEST MISSOURI STATE UNIVERSITY
Maryville, MO
05.2016
Skills
Problem-Solving
Relationship Building
Strategic Planning
Teamwork and Collaboration
Business Negotiation
Talent Management
Data Analysis
Business Development
Timeline
Schindler Elevator Corporation
Existing Installations Account Manager
02.2020 - Current
Schindler Elevator Corporation
Existing Installations Account Manager
06.2016 - 01.2020
College Financial Representative
NORTHWESTERN MUTUAL
12.2014 - 08.2015
Bachelor of Science - Business Management / Corporate Finance
NORTHWEST MISSOURI STATE UNIVERSITY
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