Jeremy Michael
Ontario,OR
Summary
Before anything else I am a single father of three with full custody and a heart of gold but on the clock I was a reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Manager
Argonaut Food Company
Ontario, Oregon
11.2012 - 02.2022
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained and coached employees and management staff.
- Monitor and run sales goals along with food/paper cost and labor while eliminating waste.
- Coached over managers at best practices with their stores.
- Fixed equipment that broke.
- Scheduling, inventory, product orders, and inventory reconciliation.
- Other stores inspections to ensure gold standards is kept.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Streamlined communication channels, improving information flow and decision-making speed.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 35 employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
High School Diploma -
New Plymouth High School
New Plymouth, ID05-2013
Skills
- Regulatory compliance
- Employee training
- Inventory management
- Performance evaluation
- Budget management
- Team building
- Project management
- Customer service
- Conflict resolution
- Vendor management
- Sales forecasting
- Process improvement
- Data analysis
- Strategic planning
- Operational efficiency
- Documentation and reporting
- Decision-making
- Recruiting and interviewing
- Budget control
- Key performance indicators
- Salesforce management
- Disciplinary techniques
- Employee onboarding
- Staff development
- Change management
- Customer relationship management (CRM)
- Risk management
- Goal setting
- Financial records oversight
- Staff management
- Verbal and written communication
- Brand management
- Performance management
- Project planning
- Coaching and mentoring
- Business planning
- Competitor research
- Expectation setting
- Relationship building
- Networking strategies
- Staff training and development
- Shift scheduling
- Resource allocation
- Safety procedures
- Expense tracking
- Policy and procedure development
- Clear communication
- Innovation management
- Contract management
- Work prioritization
- Trend analysis
- Performance evaluations
- Workforce management
- Operations management
- Skype
- Team leadership
- Marketing
- Task delegation
- Emergency response
- Schedule preparation
- Time management
- Complex Problem-solving
- Sales techniques
- Lead generation
- Revenue management
- Product management
- Business development
- Policy implementation
- Sales management
- Financial management
- Cross-functional teamwork
- Business administration
- Stakeholder management
- Fiscal management
- Human resources management
- Cost reduction
- Interpersonal skills
Accomplishments
- Most up in sales over previous year 2020 & 2021.
- First district store to hit 2million in annual sales.
- Voice of the customer superstar 2020.
Timeline
Manager
Argonaut Food Company
11.2012 - 02.2022
High School Diploma -
New Plymouth High School