Jeremy Michaud
Miami,FL
Summary
IT professional with over 10 years of experience in technical support, loss prevention, and security management. Proven track record in leading teams and optimizing safety protocols while delivering exceptional customer service. Currently pursuing a Bachelor's of Science in Information Technology Systems to enhance technical skills in hardware, software, and network operations. Recognized for strong leadership and operational efficiency.
Overview
15
15
years of professional experience
Work History
IT Support Technician
Marriott International
Miami, USA
05.2022 - Current
- Manage 15 Hotels throughout South Florida
- Provide technical support for hardware, software, and network issues for hotel staff and systems.
- Install, configure, and maintain computer systems, servers, and peripheral devices (e.g., printers, scanners, POS systems).
- Perform routine maintenance to ensure systems are functioning optimally.
- Troubleshoot and resolve hardware and software issues promptly.
- Ensure systems security compliance through routine audits and updates.
- Conduct training sessions to enhance staff proficiency in system usage.
- Monitor and maintain the hotel's network infrastructure, including Wi-Fi for guests and staff.
- Maintain an inventory of IT equipment and supplies, ensuring proper documentation.
- Assist in the procurement and installation of new hardware and software as needed.
Loss Prevention Manager
Marriott International, Inc.
Miami, USA
11.2020 - 05.2022
- Led a team of 15 officers.
- Ensured the safety and security of hotel guests, employees, and assets.
- Oversaw the implementation of security protocols, policies, and procedures.
- Conducted investigations, prepared incident reports, and liaised with law enforcement as needed.
- Investigate thefts, accidents, and security breaches thoroughly.
- Respond promptly to emergencies and provide leadership in crisis situations.
- Prepare detailed reports on incidents and coordinate with law enforcement when necessary.
Loss Prevention Supervisor
Marriott International, Inc.
Miami, USA
01.2020 - 11.2020
- Supervised daily operations of a security team, improving response.
- Train and mentor security staff on hotel policies, safety procedures, and emergency response protocols.
- Monitor and inspect security equipment, including surveillance cameras, alarms, and access control systems, to ensure functionality.
Safety and Security Officer/Lead
Marriott International, Inc.
Miami, USA
08.2015 - 01.2020
- Act as a point of contact for guest safety concerns, ensuring confidentiality and discretion.
- Promote a safe workplace by enforcing safety protocols and providing guidance to employees on security best practices.
- Provide regular updates and feedback to the Loss Prevention Manager on security operations and improvements.
- Support the implementation of loss prevention strategies, such as key control systems, access restrictions, and employee awareness programs.
Store Protection Specialist
Ross Stores Inc.
Miami, USA
06.2014 - 08.2015
- Greet and assist customers, teach and train associates and store protection specialists on company policies and loss prevention initiatives.
- Analyze shortage indicator reports and communicate trends with associates.
- Notify managers of internal/external theft indicators.
- Monitor camera surveillance for potential causes of company shortages.
- Assist managers in department scheduling.
- Escort managers during cash pulls and register changes.
- Observe and report associate behaviors not related to core roles.
- Document observations with action taken by using a daily planner.
- Assist in reporting missing child and contacting law enforcement/fire rescue agencies when needed.
Store Supervisor w/ keys
Toys 'R' Us
Miami, USA
05.2011 - 12.2013
- Store Supervisor w/ Store Keys - Lead a team of approximately 8-15 associates to meet and exceed sales goals and improve the overall quality of the store.
- Lead in store opening and closing procedures.
- Take on role of acting-store manager during assigned shifts.
- Assist with scheduling when needed.
- Conduct daily cash audits and note discrepancies.
- Authorize transactions and situations requiring manager approval.
- Store Receiving Specialist - Maintain inventory accuracy (SHRINK), process incoming/outgoing merchandise, inform managers of discrepancies in ordering procedures, assist in internal theft investigations by reporting major inaccuracies in inventory audits, keep stockroom neat and organized.
- Promoted to Store Supervisor w/ Store Keys for Express store in Midtown location, in February 2013.
- Sales Floor Associate - Greet customers, assist customers with special-order warehouse items, preventing theft and SHRINK first-hand by providing customer service, sell merchandise, keep displays neat and organized, and push add-ons during sales interactions (company credit card, rewards program, warranties, and additional accessories).
- Earned numerous positive reviews from customers through personal interaction and our company online survey.
- Earned numerous positive reviews from management through employee observation reports.
- Received Team Member of the Month, in November 2011.
- Promoted to Store Receiving Specialist, in December 2011.
Education
Bachelor of Science - Information Technology
Miami Dade College
Miami, FL01-2026
Associate in Arts (AA) - Business Administration
Miami Dade College
Miami, FL08.2011
Skills
- Surveillance and security
- Loss prevention strategies
- CCTV management
- Customer service excellence
- IT and network support
- LAN and WAN administration
- Network infrastructure management
- Active Directory expertise
- DNS and DHCP configuration
- System security protocols
- Desktop and technical support
- Operating systems knowledge
- Software troubleshooting skills
- Help desk operations
- Network monitoring techniques
- Microsoft Windows proficiency
- Remote access solutions
- VPN and VoIP technologies
- VMware virtualization
Timeline
IT Support Technician
Marriott International
05.2022 - Current
Loss Prevention Manager
Marriott International, Inc.
11.2020 - 05.2022
Loss Prevention Supervisor
Marriott International, Inc.
01.2020 - 11.2020
Safety and Security Officer/Lead
Marriott International, Inc.
08.2015 - 01.2020
Store Protection Specialist
Ross Stores Inc.
06.2014 - 08.2015
Store Supervisor w/ keys
Toys 'R' Us
05.2011 - 12.2013
Bachelor of Science - Information Technology
Miami Dade College
Associate in Arts (AA) - Business Administration
Miami Dade College