Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Hot Shot Driver
Michelli HotShot
BAKER, LA
09.2023 - Current
Executed performance reviews to encourage improved productivity for team members.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Utilized organizational and trip planning talents to map out best delivery routes.
Inspected vehicles regularly for damage and wear and tear, providing reports to supervisor of findings.
Secured materials and equipment for transport to prevent damage to goods during transit.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Notified customers of delays to decrease calls to support.
Utilized street maps to plan and determine most efficient routes.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Delivered rush merchandise on tight schedules to meet customer targets.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Handled merchandise in accordance with product handling standards.
Account Manager
Crescent Crown Distributing LLC.
BATON ROUGE, LA
06.2021 - 09.2023
Developed successful customer relationships and quickly resolved service requests to increase sales.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Acted as main point of contact in matters relating to client concerns and needs.
Built and maintained productive relationships with customers and internal partners.
Collaborated with sales team to collectively drive growth and market share.
Sourced new opportunities to introduce products and services to potential customers.
Negotiated contracts and closed agreements to maximize profits.
Renewed existing accounts by cementing trusting relationships with customers.
Reset store displays for special events and seasonal merchandise changes.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Listened to customer needs to identify and recommend best products and services.
Area Manager
RailCrew Xpress
Baton Rouge, LA
11.2018 - 02.2021
Conferred with technical and administrative staff to devise and implement corrective actions.
Inspected production, quality control and maintenance reports to detect and address production problems.
Promoted positive customer service experiences by promptly resolving conflicts.
Supervised six employees to ensure optimal productivity.
Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Territory Manager - Sales and Service
Wurth
BATON ROUGE, LA
06.2014 - 10.2018
Conducted cold calls to offer services to potential customers.
Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
Consulted with customers to gain feedback and improve deliveries.
Maintained all sales records and complied with expense budgets.
Created sales opportunities through cold-calling and other promotional activities.
Stayed current on competitor sales, prices and products.
Worked closely with existing accounts to grow market share.
Listened to customer needs to identify and recommend best products and services.
Account Executive
Synergy Outdoor
Baton Rouge, LA
01.2006 - 06.2014
Prepared sales presentations or proposals to explain product specifications or applications.
Maintained updated knowledge of changing industry, standards and trends related to accounts.
Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Increased profitability within accounts by cross-selling additional products.
Developed sales pipeline by cold calling, canvassing, and obtaining referrals.
Resolved customer complaints by offering creative solutions and incentives.
Attended various networking events to identify sales opportunities and build relationships.
Helped develop marketing materials and ideas to increase referrals.
Listened to customer needs to identify and recommend best products and services.
Reset store displays for special events and seasonal merchandise changes.
Human Resources Assistant
FLORIDA MARINE TRANSPORTATION
Mandeville, LA
12.2000 - 12.2004
Assisted with planning, organizing and coordinating company events.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Interviewed job applicants to obtain and verify information for screening and evaluation.
Prepared and set up new employee orientations.
Explained company personnel policies, benefits and procedures to employees or job applicants.
Posted job announcements and pre-screened applicants to candidates for available positions.
Assistant
Quality Marine Surplus
Donaldsonville, LA
01.1997 - 11.2000
Help load and unload cargo.
Prepare cabins for patrons, clean and maintain machinery, repair various parts of the shaft, and keep watch during parts of the night.
Maintain the vessel and mechanical equipment.
Organize fleet information, service history, fuel and maintenance history, and expenses.
Help plan and execute the itinerary, maintain and update charts, navigation equipment, and safety equipment.
Education
BBA - Business
Concordia College
Bronxville, NY
06-2008
Skills
Vehicle inspections
Safe driving skills
Defensive Driving Practices
Pickups and drop offs
Accurate records and reports
Customer Satisfaction
Team Player
Administrative assistance
Effective Planning
Business Administration
Timeline
Hot Shot Driver
Michelli HotShot
09.2023 - Current
Account Manager
Crescent Crown Distributing LLC.
06.2021 - 09.2023
Area Manager
RailCrew Xpress
11.2018 - 02.2021
Territory Manager - Sales and Service
Wurth
06.2014 - 10.2018
Account Executive
Synergy Outdoor
01.2006 - 06.2014
Human Resources Assistant
FLORIDA MARINE TRANSPORTATION
12.2000 - 12.2004
Assistant
Quality Marine Surplus
01.1997 - 11.2000
BBA - Business
Concordia College
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