Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Michelli

Baker,LA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

28
28
years of professional experience

Work History

Hot Shot Driver

Michelli HotShot
BAKER, LA
09.2023 - Current
  • Executed performance reviews to encourage improved productivity for team members.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Utilized organizational and trip planning talents to map out best delivery routes.
  • Inspected vehicles regularly for damage and wear and tear, providing reports to supervisor of findings.
  • Secured materials and equipment for transport to prevent damage to goods during transit.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.

Account Manager

Crescent Crown Distributing LLC.
BATON ROUGE, LA
06.2021 - 09.2023
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Built and maintained productive relationships with customers and internal partners.
  • Collaborated with sales team to collectively drive growth and market share.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Negotiated contracts and closed agreements to maximize profits.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Listened to customer needs to identify and recommend best products and services.

Area Manager

RailCrew Xpress
Baton Rouge, LA
11.2018 - 02.2021
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Supervised six employees to ensure optimal productivity.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.

Territory Manager - Sales and Service

Wurth
BATON ROUGE, LA
06.2014 - 10.2018
  • Conducted cold calls to offer services to potential customers.
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
  • Consulted with customers to gain feedback and improve deliveries.
  • Maintained all sales records and complied with expense budgets.
  • Created sales opportunities through cold-calling and other promotional activities.
  • Stayed current on competitor sales, prices and products.
  • Worked closely with existing accounts to grow market share.
  • Listened to customer needs to identify and recommend best products and services.

Account Executive

Synergy Outdoor
Baton Rouge, LA
01.2006 - 06.2014
  • Prepared sales presentations or proposals to explain product specifications or applications.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Increased profitability within accounts by cross-selling additional products.
  • Developed sales pipeline by cold calling, canvassing, and obtaining referrals.
  • Resolved customer complaints by offering creative solutions and incentives.
  • Attended various networking events to identify sales opportunities and build relationships.
  • Helped develop marketing materials and ideas to increase referrals.
  • Listened to customer needs to identify and recommend best products and services.
  • Reset store displays for special events and seasonal merchandise changes.

Human Resources Assistant

FLORIDA MARINE TRANSPORTATION
Mandeville, LA
12.2000 - 12.2004
  • Assisted with planning, organizing and coordinating company events.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Interviewed job applicants to obtain and verify information for screening and evaluation.
  • Prepared and set up new employee orientations.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Posted job announcements and pre-screened applicants to candidates for available positions.

Assistant

Quality Marine Surplus
Donaldsonville, LA
01.1997 - 11.2000
  • Help load and unload cargo.
  • Prepare cabins for patrons, clean and maintain machinery, repair various parts of the shaft, and keep watch during parts of the night.
  • Maintain the vessel and mechanical equipment.
  • Organize fleet information, service history, fuel and maintenance history, and expenses.
  • Help plan and execute the itinerary, maintain and update charts, navigation equipment, and safety equipment.

Education

BBA - Business

Concordia College
Bronxville, NY
06-2008

Skills

  • Vehicle inspections
  • Safe driving skills
  • Defensive Driving Practices
  • Pickups and drop offs
  • Accurate records and reports
  • Customer Satisfaction
  • Team Player
  • Administrative assistance
  • Effective Planning
  • Business Administration

Timeline

Hot Shot Driver

Michelli HotShot
09.2023 - Current

Account Manager

Crescent Crown Distributing LLC.
06.2021 - 09.2023

Area Manager

RailCrew Xpress
11.2018 - 02.2021

Territory Manager - Sales and Service

Wurth
06.2014 - 10.2018

Account Executive

Synergy Outdoor
01.2006 - 06.2014

Human Resources Assistant

FLORIDA MARINE TRANSPORTATION
12.2000 - 12.2004

Assistant

Quality Marine Surplus
01.1997 - 11.2000

BBA - Business

Concordia College
Jeremy Michelli