Jeremy Miller
Grand Junction,CO
Summary
Experienced manager successful at reducing costs, increasing sales productivity, and maximizing customer loyalty. Exceptional leadership and communication skills, and the ability to provide conflict resolution to maintain a high rate of employee and customer retention. Reliable, great attitude and loves to motivate others to be their best.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowes Home Improvment
10.2022 - Current
- Managed team of 12 employees within three different specialty departments, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Two of my three departments finished in the top 10 nation wide, exceeding each years previous gross incomes.
Director
Chick-fil-A
03.2016 - 08.2022
- Directed Hospitality for the restaurant
- Developed and monitored annual goals and graphs for key metrics to provide continuous business improvement
- Motivated a staff of 75 to 120 employees to perform at peak efficiency, while provided guests with a remarkable experience
- Maintained an employee retention of 80% or higher for five years
- Knowledgeable in the software systems of Inform, Slack, and Shift Agent
- Handled money, balanced tills, processed all monthly store invoices, and ordered all currency and coin for store operations
- Handled escalated customer service with speed and knowledge to achieve optimal satisfaction and maintain their long-term loyalty
- Helped to provide a growth in sales of 18% or higher for three consecutive years
- Conducted interviews for potential employees
- Helped to direct, place and organize catering orders for local businesses and individuals
Consignment Manager
Teltech Communications
09.2011 - 03.2016
- Manager of the consignment telecom inventory for Teltech
- Recorded information, shortages and discrepancies to keep records current and accurate
- Labeled, organized and located telecom inventory in staging areas or on shelves according to quantity size and type of material
- Operated forklift and pallet jacks to retrieve heavy equipment
- Handled day-to-day shipping, receiving and safe packaging of telecommunications equipment for both purchase orders and sales orders
- Operated both PC and Mac computer systems as well as handheld control devices to perform annual inventory audits
Maintenance Worker
Monfric Group
09.2009 - 09.2011
- Conducted daily maintenance on properties needing electrical, drywall, plumbing, and carpentry repairs, to provide consistent facility upkeep
- Painted interior and exterior of property apartments
- Remodeled office suites, built walls, fixed coolers, and repaired storage units
- Maintained the grounds including irrigation and sprinkler repair, and mowing and trimming lawns
- All work was in line with the company's policies and procedures, to maintain a safe working environment for fellow employees and residents
Painter
Queen Anne Painting
04.2007 - 02.2009
- Company Overview: Queen Anne, one of the premiere painting companies in the greater Puget Sound area
- Painted high end homes, i.e
- The Boeing Mansion, houseboats, and commercial properties
- Painted surfaces using brushes, spray guns, and rollers
- Exceptional at cutting in and detail work
- Prepped surfaces and surrounding areas for painting using sandpaper, tape, and plastic and cloth drops
- Staged scaffolding, planks, and ladders to reach work surfaces, while observing all safety protocols to prevent falls
- Queen Anne, one of the premiere painting companies in the greater Puget Sound area
Education
Bachelor's Degree Graphic Design & Fine Arts - Graphic Design & Advertising
Colorado Mesa University
Grand Junction, CO05-2005
Skills
- Management
- Customer Service
- Interviewing
- Sales
- Home Remodel
- Design
- Food handling
- Inventory
Certification
CPR
Food Handler
Power equipment
Timeline
Department Supervisor
Lowes Home Improvment
10.2022 - Current
Director
Chick-fil-A
03.2016 - 08.2022
Consignment Manager
Teltech Communications
09.2011 - 03.2016
Maintenance Worker
Monfric Group
09.2009 - 09.2011
Painter
Queen Anne Painting
04.2007 - 02.2009
Bachelor's Degree Graphic Design & Fine Arts - Graphic Design & Advertising
Colorado Mesa University
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