Jeremy Miller
Peoria,IL
Summary
Energetic and experienced nurse leader with 16 years of progressive experience in health-care. Strong clinical and management background in skilled long term care facilities. Active team player who responds quickly to emergency situations while maintaining a calm and reassuring demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Operations Support Manager
Petersen Healthcare
02.2023 - Current
- Responsible for Administrative and Clinical operations up to 6 nursing homes in Northern Illinois Region.
- Assist in hiring and overseeing nursing staff ( DON, RN, LPN,) including but not limited to hiring administrators and ancillary staffing (patient care assistants, nursing aids, building staff) for the nursing homes.
- Communicate with an interdisciplinary team of providers to ensure the safety and health of all individuals served.
- Assess staffing needs according to workload and staff competency; Re- assigns and adjusts staffing based upon patient care needs and budgetary guidelines.
- Work with senior leadership to engage staff
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
Nursing Home Administrator
Petersen Healthcare
09.2022 - 02.2023
- Spearheaded efforts in quality assurance initiatives that resulted in improved survey scores during state inspections.
- Implemented innovative programs to enhance residents'' well-being, such as specialized dementia care services or exercise classes tailored for seniors.
- Coordinated and participated in the development of the performance evaluation program for functions within the unit; monitors and documents performance; provides on-going feedback regarding levels of performance; and formally evaluates employees in relation to performance.
- Assisted in developing, recommending, and coordinating new procedures for assigned functions or units. Provides immediate support, and education on policy, procedures, equipment and supplies.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Handled crisis situations calmly and efficiently, liaising with emergency services when necessary to ensure the wellbeing of all involved parties.
- Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
Resident Care Coordinator
Petersen Healthcare
10.2020 - 09.2022
- Assisted physicians to perform a broad scope of procedures and treatment utilizing various invasive equipment.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Obtain and interpret appropriate lab tests including observing and reading symptoms and changes in testing.
- Responsible for patient assignments and unit operations
- Infection preventionist manager
- Ordered lab work and assisted in coordination of Doctor's appointments
MDS Care Plan Coordinator
Petersen Healthcare
01.2016 - 10.2020
- Improved employee retention by instituting employee of the month and achievement awards. increased retention of staff from 15% to 33% in the course of a year.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Served as a liaison between healthcare professionals, family members, and patients for transparent communication regarding treatment options and progress updates.
- Advanced interdisciplinary cooperation within clinical teams through effective coordination of resources centered around individualized patient needs.
- Held weekly CMI and Medicare meetings to maximize reimbursements for the facilities.
- Effectively writing and updating care plans for person centered care.
Education
Associate of Science - Nursing
Illinois Central College
East Peoria, IL07.2013
Business Administration - Accounting And Business Management
Midstate College
Peoria, IL05.1999
Skills
- ELNEC training (End-Of-Life-Care)
- Experienced manager
- Experienced in Long Term Care, Rehabilitation
- Interdisciplinary Collaboration
- Staff Development
- Clinical Supervision
- HIPAA Regulations
- Direct Patient Care
- Behavioral Health
- Clinical Documentation
- Quality Assurance
- Recruiting and Hiring
Certification
LPN in the State of Illinois
- LPN License 2013 - Current
- CPR certified through American Heart Association 2013 - Current
Timeline
Regional Operations Support Manager
Petersen Healthcare
02.2023 - Current
Nursing Home Administrator
Petersen Healthcare
09.2022 - 02.2023
Resident Care Coordinator
Petersen Healthcare
10.2020 - 09.2022
MDS Care Plan Coordinator
Petersen Healthcare
01.2016 - 10.2020
Associate of Science - Nursing
Illinois Central College
Business Administration - Accounting And Business Management
Midstate College
LPN in the State of Illinois
- LPN License 2013 - Current
- CPR certified through American Heart Association 2013 - Current
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